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CRM 7.0 EHP 3 and Future Utility - Enhancements Customer Connection ASUG & SAP.

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Präsentation zum Thema: "CRM 7.0 EHP 3 and Future Utility - Enhancements Customer Connection ASUG & SAP."—  Präsentation transkript:

1 CRM 7.0 EHP 3 and Future Utility - Enhancements Customer Connection ASUG & SAP

2 ©2013 SAP AG or an SAP affiliate company. All rights reserved.2 Public Agenda Welcome and Introduction10.30 – 10.35 a.m. Interaction Call center Efficiency 10.35 – 11.00 a.m. Selling of Energy Supply Products 11.00 – 11.20 a.m. How to request a Customer Connection project11.20 – 11.25 a.m. Q & A

3 Community Areas of Interest Utility Community survey comments: CRM performance issues CRM replication issues Linking direct mail marketing pieces to the BP so that when a customer calls the CSR knows what program the customer is referencing Improve the ability for a CSR to note a phone call or contact with a customer and their interactions Easier search function of customer notes and interaction records Offer an upload of Excel spreadsheets of information about business partners that will improve marketing, information that is useful maybe outside of SAP and not easy to enter Issues with outgoing emails not being saved Interest in predictive analytics for CSR similar to what SIs are building Survey remains open, submit your ideas Utility Community survey Utility Community survey

4 A collaboration of: www.sap-for-utilities.com September 15-18, 2013 Huntington Beach, California

5 Product  Product Lifecycle Management  CAD Integration (2 Project cycles)  PPM (2 Project cycles)  Project Systems  GSS, Web User Interface  PM/Enterprise Asset Management  Quality Management  EPM Financial Consolidation Historization  Mobile Defense & Security (MDS)  Environmental Health & Safety  CRM: 7 Projects completed Industry SolutionTechnology  Discrete Industries  Industrial Machinery & Components  Shop Floor Dispatcher  Cross Topics  Transportation Management  Manufacturing Execution  Public Sector – Administration  Public Sector – PBC  Insurance  Banking: CML & BCA  Healthcare: 2 project cycles  Utilities: Meter to Bill and CRM for Utilities  Enterprise Portal  Workflow  EPM – BPC (NW & MS) SAP Improvement Finder provides comfortable search of all improvements delivered Visit Improvement Finder

6 ©2013 SAP AG. All rights reserved.6 More Information Customer Connection on SAP Service Marketplace Visit Service Marketplace Find all improvements delivered SAP Improvement FinderLearn More

7 Customer Connection: We team up with customers. Contact us: Customer Connection Team customer-connection@sap.com

8 ©2013 SAP AG or an SAP affiliate company. All rights reserved. Thank you Project Lead for Utilities Frank Holsten frank.holsten@sap.com Contact information: ASUG SIG Sue Daulton sdaulton@cityoftacoma.org Customer Connection Utilities Program Lead Anja Weber Anj.weber@sap.com Anj.weber@sap.com Product Owner for Utilities Albina Shapiro albina.shapiro@sap.com albina.shapiro@sap.com Product Management for Utilities Max Streibl max.streibl@sap.com

9 ©2013 SAP AG or an SAP affiliate company. All rights reserved.9 Public © 2013 SAP AG or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark

10 ©2013 SAP AG or an SAP affiliate company. All rights reserved.10 Public © 2013 SAP AG oder ein SAP-Konzernunternehmen. Alle Rechte vorbehalten. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden. Einige der von der SAP AG und ihren Distributoren vermarkteten Softwareprodukte enthalten proprietäre Softwarekomponenten anderer Softwareanbieter. Produkte können länderspezifische Unterschiede aufweisen. Die vorliegenden Unterlagen werden von der SAP AG und ihren Konzernunternehmen („SAP-Konzern“) bereitgestellt und dienen ausschließlich zu Informationszwecken. Der SAP-Konzern übernimmt keinerlei Haftung oder Gewährleistung für Fehler oder Unvollständigkeiten in dieser Publikation. Der SAP-Konzern steht lediglich für Produkte und Dienstleistungen nach der Maßgabe ein, die in der Vereinbarung über die jeweiligen Produkte und Dienstleistungen ausdrücklich geregelt ist. Keine der hierin enthaltenen Informationen ist als zusätzliche Garantie zu interpretieren. SAP und andere in diesem Dokument erwähnte Produkte und Dienstleistungen von SAP sowie die dazugehörigen Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und verschiedenen anderen Ländern weltweit. Weitere Hinweise und Informationen zum Markenrecht finden Sie unter http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark.http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark

11 ©2013 SAP AG or an SAP affiliate company. All rights reserved.11 Public Headline area Drawing area White space The Grid

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