Centre for Public Administration Research E-Government for European Cities Thomas Prorok

© KDZ – Zentrum für Verwaltungsforschung, Managementberatungs- und WeiterbildungsGmbH - Apr electronic government Usage of modern information and communication technologies (ICT) (especially Internet) to integrate citizens and business (and other authorities) in acts of governments and public administrations

© KDZ – Zentrum für Verwaltungsforschung, Managementberatungs- und WeiterbildungsGmbH - Apr e-government City Portal e-service front end external authority electronic workflow FRONT OFFICE BACK OFFICE online form identification payment electronic certificate Municipality: Online Services a

© KDZ – Zentrum für Verwaltungsforschung, Managementberatungs- und WeiterbildungsGmbH - Apr the house of e-government E-Democracy E-Administration E-Government E-Citizen e-government is more about government than e, OECD

© KDZ – Zentrum für Verwaltungsforschung, Managementberatungs- und WeiterbildungsGmbH - Apr levels of e-government daily info laws guidelines tax form passport business discussion panels politics admin. ticket order elections online application online procedures

© KDZ – Zentrum für Verwaltungsforschung, Managementberatungs- und WeiterbildungsGmbH - Apr online-public services citizens Income Taxes Job Search Social Security Benefits Personal Documents Car Registration Application for Building Permission Declaration to the Police Public Libraries Birth and Marriage Certificates Enrolment in Higher Education Announcement of Moving Health-related Services businesses Social Contribution for Employees Corporate Tax VAT Registration of a New Company Submission of Data to the Statistical Office Custom Declaration Environment-related Permits Public Procurement

© KDZ – Zentrum für Verwaltungsforschung, Managementberatungs- und WeiterbildungsGmbH - Apr Challenges for public administrations European challenges Standards & interoperability National Challenges Legal issues Identification & authentification New cooperations ….. Local challenges

© KDZ – Zentrum für Verwaltungsforschung, Managementberatungs- und WeiterbildungsGmbH - Apr Local Challenges: a guideline to e-government Ensure Transparency Include the Users View Develop and Use Standards Tailor-make your Financing Design your Processes thoroughly Allow for Participation Ensure Co- operations Select & provide Services 8 8 Use Networks National Strategy The Balanced E-Government

© KDZ – Zentrum für Verwaltungsforschung, Managementberatungs- und WeiterbildungsGmbH - Apr Austrian experience: Internet platform which provides information on all interactions with Austrian authorities required in the most frequent life situations HELP constitutes an interface between authorities and citizens Online Procedures: HELP offers central web forms which and transfers the entered data to the electronic terminal of the respective public authority.

© KDZ – Zentrum für Verwaltungsforschung, Managementberatungs- und WeiterbildungsGmbH - Apr Contact Thomas Prorok KDZ – Center for Public Administration Research