System Center Service Manager Status : ‚Beta‘ Peter Hake, Microsoft Technologieberater

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Microsoft System Center Service Manager Kennt die IT-Objekte, deren Abhängigkeiten und Status Führt Informationen unterschiedlicher Zulieferer - Systeme intelligent zusammen Automatisiert ITIL – Prozesse Optimiert die Zusammenarbeit Entlastet IT Personal und IT Budget Steigert im Ergebnis die Service Qualität und Service Effektivität

System Center Bausteine System Center Service Manager Configuration Operation Deployment Compliance Inventarisierung etc. CI - Überwachung Daten sammeln Daten auswerten etc. Migration P2V Verwaltung Provisioning etc. Virtualization Architektur HW Sizing Planung etc. Capacity File basierte Datensicherung Einfache Rücksicherung DataProtection

Collaboration and Automation ITILv3 Alignment Service Design Service Catalog CI Attributes CI Dependencies Map CIs to business services Service Support Reduce helpdesk costs Enable end users View IT service health On demand scanning of desired configuration Service Transition Manage changes Track and audit CIs End user provisioning Collaboration and Automation Forms Workflow Knowledge CMDB Data Warehouse SharePoint Portal MGT302

Service Manager Architektur 3/28/2017 5:45 PM Service Manager Architektur IT Portal Analysten Konsole Service Manager Server Konnektoren Workflow CMDB DW MICROSOFT CONFIDENTIAL © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

System Center - Service Manager Automatisierung von MOF/ITIL Prozessen Incident- und Problem Management Change Management Asset Lifecycle Management Self-Service Provisioning Wissensdatenbank Service Requests Reporting Trend- & Verfügbarkeit Performance Metrics Dashboards Collaboration CMDB Workflow Knowledge Data Warehouse Forms MGT302

SCSM Kern – Komponenten [1/3] CMDB / DW Configuration Management Database (CMDB) Hält die Configuration Items (CIs) CI = Assets (SW/HW), Benutzer, Geschäftsprozesse, etc. Nutzt „Baseline CIs“ – Gruppierung von CIs -zur Überprüfung von Klassenobjekten, z.B. System /Computer / Anwendung Speichert die Beziehungen von CIs z.B. Abbildung verteilter Anwendungen (ProcessTree) Nutzt CIs für SOLL – IST Prüfung /Abgleich Desired State Monitoring Datawarehouse Reporting aktueller und historischer Daten Trendanalyse, Verfügbarkeit, Change – Auswirkungen, etc.

SCSM Kern – Komponenten [2/3] Workflow 3/28/2017 5:45 PM SCSM Kern – Komponenten [2/3] Workflow Workflows zur Prozessautomatisierung Workflows = Sammlung / Steuerung von Aktionen Workflow Aktionen – z.B. Ticket – routing Benachrichtigung Genehmigung custom Aktionen werden automatisch aktiviert Service Manager Server Workflow Host Workflow Process MICROSOFT CONFIDENTIAL © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SCSM Kern – Komponenten [3/3] WEB - Portal Portal für End-Anwender zentrale Schnittstelle zum “IT-Kunden” Ticketerstellung Service Anfragen, neues Kennwort, Berechtigungen, etc. Onlineunterstützung (Q&A, Wissens-DB) automatische Bereitstellung von Software incl. der dahinter liegenden Prozesse Portal für IT-Service Informationen

Solution Configuration Solution Packs Forms and Templates Workflows Model Extensions Knowledge Articles Connectors Portal Features Solution Configuration Views, Tasks, Actions Reports 3/28/2017 5:45 PM SCSM -Solution Packs MICROSOFT CONFIDENTIAL © 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Service Manager Solution Packs Incident- und Problem Management Incident-Ticket bei Abweichung vom Normalbetrieb Problem-Ticket bei wiederkehrenden Incidents incl. der zugehörigen Incidents automatisch, zielgerichtet, anpassbar / erweiterbar Change Management vordefinierte, eindeutige und automatisierte Abläufe Antrag (RFC), Genehmigung, Information, etc. Erstellung und/oder Anpassung von Formularen Aufbauend auf den Daten der CMDB

Beispiel: Incident BETA !!!

Microsoft Partnerlösung PS'Soft "Lösungsergänzung(en)" 3/28/2017 5:45 PM Microsoft Partnerlösung PS'Soft "Lösungsergänzung(en)" Marc-Olivier Couderchet Business Development Manager - Germany PS’Soft Inc. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

PS'Soft Wer, Wo, Was sind wir ? 3/28/2017 5:45 PM PS'Soft Wer, Wo, Was sind wir ? Gründungsdatum in 1991 – 17 Jahre Markterfahrung Hauptfirmensitz: USA „San Mateo“; Europa „Levallois-Perret“ Standort in Deutschland: Stuttgart Gründungsmitglied der SCCM Alliance Umfangreiche Services und Lösungen in den Bereichen IT Asset & Service Management Das PS‘Soft Produktangebot deckt den gesamten Bedarf von mittelständischen Betrieben und Grossunternehmen ab 2000 Kundenstandorte weltweit 2 Millionen (++) verwaltete Geräte © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

PS'Soft – Lösungen, die auf Microsoft System Center basieren 3/28/2017 5:45 PM PS'Soft – Lösungen, die auf Microsoft System Center basieren © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 16

PS‘Soft – Integration von „Lösungen“ 3/28/2017 5:45 PM PS‘Soft – Integration von „Lösungen“ © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 17

PS‘Soft Asset Management Suite Microsoft SCCM

PS’Soft Asset Management Demo 3/28/2017 5:45 PM Demo PS’Soft Asset Management Demo © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Beispiel aus der Praxis 3/28/2017 5:45 PM Beispiel aus der Praxis Rahmenparameter Anzahl Clients: 2000 System Center Configuration Manager 2007 Anforderung: IT Asset Management Lösung Lizenzkosten fürs erste Jahr: ab 21€ / Clients inkl. 1 Jahr Wartungsvertrag Verlängerung Wartungsvertrag pro Jahr Projektaufwand: 12 Tage um in Produktion zu sein © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 20

Wir sind mit Microsoft dabei Halle 4 – Stand 26A

Demo Video

Zusammenfassung System Center Service Manager Optimierung von IT Services Aufbauend auf vorhandenen Technologien Einfache Implementierung Solution Packs (Incident-/Problem-, Change Management) Linking Framework / Konnektoren Nutzt eine Standard CMDB Ziel ist „nicht“ vorhandene Tools zu ersetzen, sondern diese effektiv zu verbinden !

System Center Service Manager Projekt – Zeitstrahl 3/28/2017 5:45 PM System Center Service Manager Projekt – Zeitstrahl H2CY08 Beta 1 2009 Beta 2 RC 1HCY10 RTM Planung mit Stand Februar 2008 © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

System Center Bausteine System Center Service Manager Configuration Operation Deployment Compliance Inventarisierung etc. CI - Überwachung Daten sammeln Daten auswerten etc. Migration P2V Verwaltung Provisioning etc. Virtualization Architektur Sizing Planung etc. Capacity File basierte Datensicherung Einfache Rücksicherung DataProtection

Empfehlung… starten Sie jetzt mit der Einführung der System Center Familie System Center Configuration Manager System Center Operations Manager System Center Data Protection Manager System Center Virtual Machine Manager dies ist die ideale Vorbereitung für den System Center Service Manager

…vielen Dank für Ihr Interesse !