An Approach to standardize a Service Life Cycle Management

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 Präsentation transkript:

An Approach to standardize a Service Life Cycle Management Mike Freitag, David Kremer, Manuel Hirsch, Martin Zelm (Fraunhofer IAO, Stuttgart; DITF, Denkendorf; INTEROP-Vlab, Brüssel) Enschede, 26th of March 2013, IWEI-Workshop

An Approach to standardize a Service Life Cycle Management Introduction Phases Role model Formal semantics Candidates to standardize Summary

Introduction - Trends in Services in Manufacturing Companies Servitization Customising of services Bundling of products and services Leadership of services Development of new services Siehe Paper/Artikel, den ich im Juni 2012 in Polen gehalten habe (im Anhang)

Servitization as a Transition from Products to Services Siehe Paper/Artikel, den ich im Juni 2012 in Polen gehalten habe (im Anhang) Thoben 2001

Phases Service Life Cycle ManAGEMENT

Role Model Service Life Cycle ManAGEMENT

ELemENTS of a Ontology - PART I Service Life Cycle ManAGEMENT Abstract Access Rights on enterprise internal level, community/Ecosystem level, and future internet/market level Status of e.g. a Servitization Process Maturity of e. g. a (Product-)Service Actor Customer relations as well as Stakeholders like e. g. Service Providers Intangible and Tangible components

ELemENTS of a Ontology - PART II Service Life Cycle ManAGEMENT Activity Servitization Process, incl. sub-processes Service Ideation, Engineering, and Operation Asset Methods for Servitization Tools for Servitization (Products-)Services as well as their Intangible and Tangible components

Summary Servitization as a new trend in the manufacturing industry Service Life Cycle Management for supporting the servitization of a manufacturing industry in order to develop core products with innovative services to create an attractive bundle Development of standards to optimize this servitization in a special branch

MSEE – Manufacturing Service Ecosystem More information under: www.msee-ip.eu

www.iao.fraunhofer.de Further Information blog.iao.fraunhofer.de wiki.iao.fraunhofer.de Mobil m.iao.fhg.de/menu.php?lang=en Publications https://shop.iao.fraunhofer.de Information Materials www.iao.fraunhofer.de/presse-und-medien/407-rss https://informationen.iao.fraunhofer.de

Ansprechpartner für weitere Informationen Fraunhofer IAO Mike Freitag Nobelstraße 12 70569 Stuttgart, Germany Telefon +49 711 970-5105 Telefax +49 711 970-2192 mike.freitag@iao.fraunhofer.de www.dienstleistung.iao.fraunhofer.de INTEROP – VLAB Martin Zelm Hempenkamp 26 22359 Hamburg, Germany Telefon +49 … Telefax +49 …. martin.zelm@t-online.de

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