Enterprise Learning Considerations about the return of E-Learning and Certification Jürgen Nilgen Business Development Manager Microsoft Learning Solutions

Die Zukunft des Lernens Geänderte Kundenanforderungen –Je länger Windows Software im Markt ist, um so mehr ausgebildetes Fachpersonal steht bereit –Lernen hat sich von Lernveranstaltungen zu einem Lernzyklus entwickelt –Die steigende Akzeptanz von eLearning hat zu blended Learning als bevorzugte Methode geführt ZielgruppeTechnologie-EinsteigerProdukt NeulingErfahrenes Fachpersonal Änderung in %10% 30%65% 30%25% 40% Produkt Beispiele Akademisches AngebotEinsteiger AngebotAngebot für Fachpersonal Klassenraum Curriculum Diagnostische Tests Microsoft Office Specialist Zertifizierung Blended Training Praktische Tests Zertifizierung Vorgegebene Lernpfade Workshops Zertifizierte Spezialisierungen TechNet Tests Produkt & Technologie SkillsFortgeschrittene Kenntnisse Grundlegende Kenntnisse & Konzepte Konzepte & Grundlagen Pädagogische Führung Demonstration & Vortrag Klassenraumtraining Blended Angebote praktische Übungen an der SW Selbststudium Neue Lernmaterialien Spezielle Anforderung KommerziellAkademisch Situation:

LEARNING CYCLE FOR SUCCESS

Microsoft Assessment for Organizations Microsoft Skills Assessment for Organizations –Allows businesses to uncover, measure, & analyze the true cost of effectively addressing project readiness through skill gaps inventory and data driven analysis –Measures individual skill levels, identifies gaps, and prescribes a comprehensive skills development plan to drive positive change for individuals and project teams –Helps managers and technical decision makers implement effective action plans and appropriate solutions to achieve organizational objectives

Microsoft E-Learning VALUE TO MANAGERS AND ORGANIZATIONS –Microsoft E-Learning meets the needs of a highly skilled technology workforce by providing tailored learning –experiences that address their specific business needs. –Microsoft E-Learning features the most up-to-date content developed by Microsoft technology experts for –As a supplement to instructor-led training, Microsoft E-Learning delivers value by offering a cost-effective –way to enhance training, stretch resources, and aquire practical skills. VALUE TO INDIVIDUALS –Microsoft E-Learning addresses specific training needs and learning styles, allowing individuals to learn theway they want to learn utilizing activites, exercises, games, and hands-on virtual labs. –Learners can assess their knowledge before and after training, as well as track their progress and save their –learning history, enabling them to learn at an accelerated pace. –Microsoft E-Learning delivers training right to the desktop, online or offl ine, and is easily incorporated into

Microsoft Certification - Program Evolution Database Administrator Database Developer Business Intelligence Developer Web Developer Windows Developer Enterprise Application Developer TBD IT PROFESSIONAL DEVELOPER DATABASE

Value of Microsoft Certification Cost Control –Higher Customer Satisfaction –Lower employee turnover –Less network downtimes –Lower dependency on ad hoc external support Value to the organization –Higher Productivity –Validated employee skills –higher level of services to your customers

Customer Example Getronics ICT Solutions and Services, Berlin Skills Assessment and Customized Training for Helps Desk Staff Save Time and Money –Used MSAO to evaluate skills of 30 to be certified engineers –cut MCDST Training time by 40% –cut training cost by 25% –increased employee Motivation for further training –reduce future training cost due to further individual learning based on Microsoft Learning products

Customer Example Siemens Telecommunications GmbH, Hamburg Expertise of Certified IT Professionals Cements Siemens Customer Relationships –48 Staff Members to be certified (20 already done) –Avoiding training and salary cost of about ,- per employee –aquiring deeper IT expertise even w/out project expertise –already 50% of its customers require certified engineers for RFP –With MCP certified staff Siemens to close more sales –Deployement of new Microsoft Technology up to 15% faster and more effecient than w/out certified staff –Finally (and probably most important) certification results in higher customer retention