1 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT AIIM eBusiness Conference DMS EXPO 2002 Enterprise Content Management Dr. Ulrich Kampffmeyer P R O J E C T C O N S U L T Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

2 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT Agenda C HARACTERISTICS of Enterprise Content Management C OMPONENTS of Enterprise Content Management C HALLENGES for Enterprise Content Management

3 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT C HARACTERISTICS

4 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT A Babel of Acronyms The wide variety of terms confuses customers and tends to discourage purchase decisions. It makes sense to introduce a new term, such as ECM or Enterprise Content Management, only if it is associated with a new quality. Clear definitions are needed. © Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer © PROJECT CONSULT 2002

5 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT Records Management Electronic Document -Management Imaging MultiMedia-Datenbanken Web Content Management Enterprise Content Management EAI BPM EDM Workflow ECM EDRMS A Babel of Acronyms Elektronische Archivierung Collaborative Commerce ASP / DMCO Document Warehouse Optical Filing E-Business Business Process Management Digital Signature Groupware Collaborative Commerce Knowledge Management EDM Engineering Document Management DRT Document Related Technologies Content Management Scanning Asset Management Enterprise Application Integration COLD Digital Rights Management DMS Intranet Repository Portale Document-Management ILM UDM

6 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT Definition: Enterprise Content Management The Technologies Used to Capture, Manage, Store, Deliver, and Preserve Information to Support Business Processes. AIIM International, 2002

7 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT Definition: Enterprise Content Management (1) Enterprise Content Management assumes that all company information is held on a uniform platform for use internally, by partners, and externally (“Unified Global Repository” approach, Data/Document/Content Warehouse) Enterprise Content Management comprises conventional document technologies such as document management, knowledge management, workflow, archiving etc., and integrates the host and client/server world with portal and other Internet technologies

8 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT Definition: Enterprise Content Management(2) The goal of Enterprise Content Management is to prevent data and information redundancies (each item of information exists only once), control access in a unform manner, deliver any kind of information independent of the source and use, and provide all applications in a unified form as a service Enterprise Content Management is a basic eBusiness technology for providing information and controlling processing

9 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT Enterprise Content Management as Infrastructure AIIM International ERP Enterprise Applications Enterprise Content Management Web Content Management Doc Mgmt Imaging DominoExchangeRDMS File System WorkflowCollaboration Data Warehousing Mining EAI E-Business Infrastructure Integration Source: AIIM 2001 Industry Study AP/ARRM/ACRMHRM

10 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT ECM Basic Concepts: Integrative Middleware AIIM International ERP Enterprise Applications Enterprise Content Management Web Content Management Doc Mgmt Imaging DominoExchangeRDMS File System WorkflowCollaboration Data Warehousing Mining EAI E-Business Infrastructure Integration AP/ARRM/ACRMHRM Basic Concept No. 1 Integrative Middleware © PROJECT CONSULT

11 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT ECM Basic Concepts: Concept of services AIIM International ERP Enterprise Applications Enterprise Content Management Web Content Management Doc Mgmt Imaging DominoExchangeRDMS File System WorkflowCollaboration Data Warehousing Mining EAI E-Business Infrastructure Integration AP/ARRM/ACRMHRM Basic Concept No. 2 Independent Services for all applications © PROJECT CONSULT

12 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT ECM Basic Concepts: Uniform Repository AIIM International ERP Enterprise Applications Enterprise Content Management Web Content Management Doc Mgmt Imaging DominoExchangeRDMS File System WorkflowCollaboration Data Warehousing Mining EAI E-Business Infrastructure Integration AP/ARRM/ACRMHRM Basic Concept No. 3 A Uniform, Federated Enterprise Repository for All Information Types © PROJECT CONSULT

13 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT C OMPONENTS

14 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT AIIM Model for ECM Enterprise Content Management CAPTURE PRESERVE DELIVER STORE MANAGE STORE WCM RM WF/ BPM DM Collab © PROJECT CONSULT

15 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT CAPTURE Human created Recogniton Indexing Input Designs Categorization Office Documents OCR Form HCR Rich Media ICR Microfilm OMR Barcode Application created Forms Processing E-Forms/Web-Forms ERP XML Financial ApplicationsAggregation E-BillingCOLD/ERM Input © PROJECT CONSULT

16 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT MANAGE STORE WCM RM WF/ BPM DM Collab © PROJECT CONSULT

17 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT Document Management STORE WCM RM WF/ BPM DM Collab Document Management Check-in/Check-out Version Management Search and Navigation Visualization © PROJECT CONSULT

18 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT Collaboration STORE WCM RM WF/ BPM DM Collab Collaboration Collaborative authoring Knowlege bases Whiteboards Video conferencing Consolidation of information © PROJECT CONSULT

19 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT Web Content Management STORE WCM RM WF/ BPM DM Collab Web Content Management Content creation Publication process Conversion Security Visualization © PROJECT CONSULT

20 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT Records Management STORE WCM RM WF/ BPM DM Collab Records Management Filing systematics Indexing and thesaurus Retention periods Metadata Archive management © PROJECT CONSULT

21 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT Workflow / Business Process Management STORE WCM RM WF/ BPM DM Collab Workflow / Business Process Management Process and structure organization Process design Imaging of Process Routing Monitoring Parallel and sequential processing Reminders, deadlines Checking Logging © PROJECT CONSULT

22 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT STORE Repositories File Systems Content Management Systems Databases Data Warehouses Library Services Search/Retrieval Version Control Check In/Check Out Audit Trail Technologies SAN NAS Magneto Optical DVD CD-ROM Tape Magnetic Storage RAID Optical Disc © PROJECT CONSULT

23 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT PRESERVE Archive Paper Microfilm NAS/SAN CAS WORM WORM-Tape Disposition © PROJECT CONSULT

24 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT DELIVER Security Technologies Transformation Viewer Digital TV DigitalSignature KonverterPublishing Syndication Compression Datatransfer via EDI, XML and other formats CD / DVD PDF and fax DigitalRights Management/ Watermark XML E-Business-Portal Personalization Internet, Intranet, Extranet PKI COLD/ERMLayout/Design DistributionSecurity Technologies Transformation PaperViewer DigitalSignature KonverterPublishing Syndication Compression EDI, XML CD / DVD PDF DigitalRights Management/ Watermark XML E-Business-Portal Personalization PKI COLD/ERMLayout/Design Security asECMInfrastructure Output © PROJECT CONSULT

25 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT C HALLENGES

26 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT ECM as Enterprise Infrastructure: Requirements Store all types of information Store both dynamic and unchanging information Services concept Big and small solutions Own client or inclusion in existing applications Central and distributed databases Consistent long-term storage Modular expandability Distributed repositories Integration in existing systems

27 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT ECM as Enterprise Infrastructure: Issues Linking of technologies with applications – e-Business automation Effective web content management – Internet, Intranet and Extranet content use Legal situation, long-term availability and migration of data Acceleration of “time to market” – ASP solutions under consideration Implementation questions

28 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT ECM as Enterprise Infrastructure: Implementation questions Definition of metadata, guidelines, procedures Import, conversion, migration Platforms, databases, browsers, clients Desktop integration, application integration, back office integration Process and workflow modelling Cultural differences in online versus offline work How to network components? (EAI - Enterprise Application Integration)

29 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Konzept PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse Hamburg © PROJECT CONSULT Thank you very much for your attention ! Dr. Ulrich Kampffmeyer WebSite, Newsletter, Informations... www. PROJECT-CONSULT. com