1 Konica Minolta IT Solutions Prinzip Partnerschaft MANAGED MONITORING ÜBERWACHJUNG DER SERVERINFRASTRUKTUR UND ANWENDUNGEN DIREKT AUS DER CLOUD

2 Konica Minolta IT Solutions Prinzip Partnerschaft KONICA MINOLTA IT SOLUTIONS GMBH IT-INFRASRUCTURE Strategie Monitoring

3 Konica Minolta IT Solutions Prinzip Partnerschaft ÜBERBLICK Managed Monitoring Regular appointments Service contingent Strategic consulting Performance analysis 24x7 On-call duty Managed Microsoft Patching Software asset management Hardware Services effcienc y service operabi lity mobility reliabilit y

4 Konica Minolta IT Solutions Prinzip Partnerschaft MANAGED MONITORING Managed Monitoring Regular appointments Service contingent Strategic consulting Performance analysis 24x7 On-call duty Managed Microsoft Patching Software asset management Hardware Services effcienc y service operabi lity mobility reliabilit y

5 Konica Minolta IT Solutions Prinzip Partnerschaft MONITORING SOLUTIONS FOR IT SOLUTIONS Professional MonitoringBasic Monitoring Operating System Monitoring Virtualization Monitoring Hardware Monitoring Operating System Monitoring Virtualization Monitoring Hardware Monitoring Application Monitoring  From Inside and Outside of the Application Application Monitoring  Only from Outside the Application  Agentless  With Agent

6 Konica Minolta IT Solutions Prinzip Partnerschaft HOW DOES THE CLOUD SERVICE MANAGED MONITORING WORK? Customer - Cloud Services Managed Monitoring Cloud Service Appliance at the customer Unidirectional Service Desk Troubleshooting

7 Konica Minolta IT Solutions Prinzip Partnerschaft MANAGED MONITORING CLOUD SERVICE Knowledge Resources Experience Methodology Managed Monitoring Cloud Service

8 Konica Minolta IT Solutions Prinzip Partnerschaft MANAGED MONITORING CLOUD SERVICE 2. Middleware: 1. Core: 3. Output: Filter

9 Konica Minolta IT Solutions Prinzip Partnerschaft TICKET

10 Konica Minolta IT Solutions Prinzip Partnerschaft KNOWLEDGE BASE ARTIKEL A_domain_is_currently_unreachable__1_2_Rule Summary This event may be seen when the named domain is not reachable for a variety of reasons. Sample Event: Event Type: Error Event Source: MSExchangeTransport Event Category: None Event ID: 4003 Description: The domain is currently unreachable. Related Events: Event Type: Warning Event Source: MSExchangeTransport Event Category: (4) Event ID: 4004 Description: Categorization failed. The error message is "The specified domain either does not exist or could not be contacted. Causes There may be several causes, but the following three are most common. The DNS server is unable to resolve names. The SMTP virtual server or SMTP connector may be configured incorrectly. The default Internet Message Format may be set to a specific domain. Resolutions Ensure that the DNS server configured for use by the Exchange server is able to resolve names correctly. Ensure that the SMTP virtual server and the SMTP connector are correctly configured. Change the default Internet Message Format to so it has an * in the Domain field. External For more information about MSExchangeTransport event 4003, see: Exchange Server Error and Event Messages Microsoft Knowledge Base

11 Konica Minolta IT Solutions Prinzip Partnerschaft Praxisbeispiele –Betriebssystem –Exchange –SQL-Server MANAGED MONITORING

12 Konica Minolta IT Solutions Prinzip Partnerschaft PROFESSIONAL MONITORING DISCOVER DER SERVER UND DER APPLIKATION EXCHANGE 20% 24% 54% 58% 12% 34% 90% 65% 67% 76% 50% 89% C :\

13 Konica Minolta IT Solutions Prinzip Partnerschaft PROFESSIONAL MONITORING APPLIKATIONSMONITORING 50% C :\ Steht auf der Festplatte, auf der die Exchange- Warteschlange liegt, zu wenig Festplattenplatz zur Verfügung, wird der Versand und Empfang von s eingestellt Exchange Server 2007/2010/2013 Festplatte vergrößern oder die Exchange Queue wird auf eine andere Festplatte verschoben

14 Konica Minolta IT Solutions Prinzip Partnerschaft PROFESSIONAL MONITORING DISCOVER DER SERVER UND DER APPLIKATION SQL 50% C :\ D :\ E :\ F :\G:\H:\ tempdb

15 Konica Minolta IT Solutions Prinzip Partnerschaft PROFESSIONAL MONITORING DISCOVER DER SERVER UND DER APPLIKATION Northwind-Database % free space % used space Freier Speicher innerhalb der Datenbank unter 20%

16 Konica Minolta IT Solutions Prinzip Partnerschaft PROFESSIONAL MONITORING BETRIEBSSYSTEM MONITORING Standort 2Standort 1

17 Konica Minolta IT Solutions Prinzip Partnerschaft Features 2015 Version 2.0 Self Service Portal for the customer to SharePoint base SMS notification Smartphone/Tablet App INSIDE MANAGED MONITORING

18 Konica Minolta IT Solutions Prinzip Partnerschaft

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20 Konica Minolta IT Solutions Prinzip Partnerschaft 20 Professional Monitoring Reporting

21 Konica Minolta IT Solutions Prinzip Partnerschaft ZEIT FÜR FRAGEN

22 Konica Minolta IT Solutions Prinzip Partnerschaft IHR KONTAKT – STAND MANAGED MONITORING Carsten Trautmann System Engineer

23 Konica Minolta IT Solutions Prinzip Partnerschaft VIELEN DANK! Für Ihre Aufmerksamkeit