Eigenbetrieb IT- und Organisationsdienstleistungen Dresden EU Service Directive updated work plan and basics of the final document

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Agenda, , Berlin Workplan for 2012 (M. Breidung) final document - main aspects and basic assumptions (M. Breidung)

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Workplan 2012 expected output: final document Recommondations how to deal with the Service Directive as a city, especially technical implementation? (working titel) Three further meetings: –Berlin: Basic discussion –Belfast: first discussion of the draft paper –Wien: presentation of the final document

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Agenda, , Berlin Workplan for 2012 (M. Breidung) Final document - main aspects and basic assumptions (M. Breidung)

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Position Paper The Service Directive means a new paradigm to public authorities. We cities have to fulfill the requirements of the Service Directive. To modernise the municipal authorities it is usefull to change more than the minimum requriement of the Service Directive. We cities understand the service Directive to modernise our authorities in the sense of the Digital Charter.

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Service Directive – new paradigm The transaction costs of authoritiy precedures partly change over to the PSC as well as the municipal authorities Example: business registration

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Service Directive – new paradigm The applicant dont need to deal with all authorities any longer – the public authorities have to coordinate themself as back offices according to the request It is supposed that the Front Office to the applicant is the PSC

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Service Directive – new paradigm From a cities perspektive it could be usefull to establish a municipal front office, because the Front Office to the applicant is not only the PSC. There are also direct relationships, for instance the administrative decision Only a few municipalites have Front Offices. Why?

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Service Directive – new paradigm Eurocities appreciate the pradigm shift to ease the usage of authority services for the business/citizen: –Minimize the transaction costs for the business/citizen –Establishing PSCs for certain requests The cities should know about the need to analyse the administrative procedures behind the requests to find out which authorities have to cooperate in a specific situation. The cities have to know about the legal regulation for their member states (for instance the Saxony PSC act)

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Processes touched by the Services Directive in Germany SaxonyList of 202 processes Rhineland-PalatinateList of 238 processes Schleswig-HolsteinList of 159 processes (on basis of list from RP with grouping) ThuringiaList of 367 processes (on basis of list from RP with further differentiation) BrandenburgList of 37 processes HamburgAssistant determines list of relevant processes separately for each case -> overall list cannot be compiled with reasonable effort BerlinAssistant determines list of relevant processes separately for each case -> overall list cannot be compiled with reasonable effort Baden-WürttembergProcesses defined for occupational groups, but no list for all groups can be generated -> overall list cannot be compiled with reasonable effort

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Processes touched by the Services Directive in Saxony Administrative procedures with relevance for the Services Directive in Saxony Process models in PICTURE notation: 66 Graphic process networks per case: 10 Local municipal implementation 92% of all Saxon municipalities work with the process register EU-SD-relevant: 202 (structured entries in Saxon process register) 50% of all Saxon municipalities have completed local adaptation State: 99 Municipal: 30 Chambers: 73 The interesting ones for us cities

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Municipal processes touched by the Services Directive in Saxony

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Municipal processes touched by the Services Directive in Saxony

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Position Paper The Service Directive means a new paradigm to public authorities. We cities have to fullfil the requirements of the Service Directive. To modernise the municipal authorities it is usefull to change more than the minimum requriement of the Service Directive. We cities understand the service Directive to modernise our authorities in the sense of the Digital Charter.

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Open a hairdresserbusiness in Berlin (2011) 20/06/2011 | Dresden | EUROCITIES Knowledge Society Forum 15

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Service Directive – meet the requirements What cities have to do to meet the minimum requirements, regarding the technical implementation? Answer following questions for your municipality: – How the end user and/or the official PSC will be informed wich application forms has to filled in and which documents should be provided? Are all information provided? –Knowledge about the relevant administrative procedures.

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Service Directive – meet the requirements What cities have to do to meet the minimum requirements, regarding the technical implementation? Answer following questions for your municipality: – How to represent, sign and exchange electronic documents? –Electronic Applicationforms, Electronic Documents, Electronic Signature, (E-Payment) –Access to the internal market information system (IMI)

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Service Directive – meet the requirements What cities have to do to meet the minimum requirements, regarding the technical implementation? Answer following questions for your municipality: – How the electronic documents could be safely stored and retrieved ? –E-Safe

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Service Directive – meet the requirements Eurocities recommend cities to provide the sufficient components for the Service Directive. At least the components: –E-Applicationforms –E-Documents –E-Signature –E-Safe –E-Payment for all related administrative procedures.

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Link to SPOCS

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Link to SPOCS

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Final Paper The Service Directive means a new paradigm to public authorities. We cities have to fullfil the requirements of the Service Directive. To modernise the municipal authorities it is usefull to change more than the minimum requriement of the Service Directive. We cities understand the service Directive to modernise our authorities in the sense of the Digital Charter.

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Service Directive – change more – Are more useful use cases for the needed components ( E-Applicationforms, E-Documents, E- Signature,E-Safe, IMI also PSC) to extent posibilities, like: –Dreck-weg-Telefon (mud-away-telefone) –...? (Short Brainstorming about realised ore thinkable use cases)

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Service Directive – change more –Example Dreck-weg-Telefon (mud-away-telefone) Front Office E Documents District Offices Departments (environmental, green space, fire, regulatory )

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Position Paper The Service Directive means a new paradigm to public authorities. We cities have to fullfil the requirements of the Service Directive. To modernise the municipal authorities it is usefull to change more than the minimum requriement of the Service Directive. We cities understand the service Directive to modernise our authorities in the sense of the Digital Charter.

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Dr. Michael Breidung

Eigenbetrieb IT- Dienstleistungen Dresden Eigenbetrieb IT- und Organisationsdienstleistungen Dresden Service Directive – EU funding for cities? SPOCS is located on an state level