Cover slide for OpenScape Office MX V1.5 Presentation

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1 Cover slide for OpenScape Office MX V1.5 Presentation
Die Zukunft der Voice over IP (VoIP) Telefonie inklusive UC Integration Cover slide for OpenScape Office MX V1.5 Presentation 1

2 Primed. Ready for Smart Growth Wieder im Geschäft!
Wir erholen uns langsam von der globalen Rezession Es ist Zeit für Wachstum und Investitionen Umsatz steigern Kosten reduzieren Wo können Sie Kosten sparen ohne sich einzuschränken ? Kann die richtige Technologie Ihrem Unternehmen helfen ? Die Kommunikation in Ihrem Unternehmen - hilfreich oder hinderlich ? Wie machen Sie das beste aus der Arbeitszeit Ihrer Mitarbeiter? Kann die Technologie Ihren Mitarbeitern dabei helfen? Produktivität erhöhen Kunden-zufriedenheit Wie halten Sie Ihre Kunden zufrieden ? Kann Technologie Ihnen dabei helfen noch besser in Kontakt mit Kunden und Partnern zu treten? Most organizations’ high level business objectives fall into one of 4 categories. Chances are your company is focused on growing revenue, reducing operating expenses, maximizing asset efficiency of corporate excellence – or some combination of these. Specific business objectives within the ‘grow revenue’ category may be: Improving customer satisfaction and re-order rates, geographic expansion or even acquisition. (Note to Speaker: Use this slide to confirm (or more likely re-confirm) your understanding of your prospect’s business objectives by asking them what their current business objectives are. You can then use this information to tailor your delivery of the rest of the presentation to highlight ways in which OpenScape Office can help them achieve their specific business objectives) Organizations have different priorities and implementing your communications plan should start where it will have the greatest business impact. That starts with understanding your highest business objectives and focusing on the problems and challenges you face in addressing them. OpenScape Office can help you meet your business objectives. Februar 2010

3 Die “versteckten Kosten” durch ineffiziente Kommunikation im Unternehmen
Die Top 5 der versteckten Kommunikationskosten nach Angaben von über 500 Mittelständlern weltweit* 1 INEFFIZIENTE KOORDINATION Falsche Nummer gewählt ? Nicht erkennbar ob Ihre Teammitglieder verfügbar für eine Konferenz sind ? 70% der Befragten Kunden kennen diese Hindernisse 40% der Arbeitszeit ist davon beeinträchtigt!!! 2 WARTEN AUF INFORMATIONEN Wichtige Kollegen nicht erreichbar ? Mehrere Nachrichten hinterlassen – aber keine Antwort ? 3 UNERWÜNSCHTE ANRUFE Wichtige Kunden erreichen Sie nicht ? Weniger wichtige Anrufe blockieren die Leitungen ? 4 KUNDEN REKLAMATIONEN Ihre Kunden erreichen nicht schnell genug den richtigen Ansprechpartner oder Experten ? You may not have thought about it much before but there some frustrating problems directly caused by the way modern communications has evolved. For example, How many contact numbers do you have for people you know? Chances are you have their: work number; work cell phone number; pager number; maybe their personal cell phone number; or maybe even their home office number or there personal home number. And if you cannot get hold of them on one of these numbers then you can always; send them an , send them an Instant Message; send them an SMS; fax them; or leave them a voice mail, or two, or three. We call this fundamental problem the “communications dilemma” - although there are now more ways to communicate with someone than there ever have been – it is now more difficult to get hold of someone than it ever has been… Communications is the lifeblood of business. Whether it’s employees collaborating on projects, customers getting orders filled on-time, or managers addressing supplier issues swiftly you need to make sure your employees are available and productive without incurring ridiculously high costs. If communications is at the heart of every business, it should be treated strategically, invested in regularly, and thought about carefully. Siemens sponsored a study in late 2008 that was performed by SIS International Research. We wanted to quantify the hidden costs of inefficient communications for SMBs like you. Are you saying to yourself, “hidden costs”? What are you talking about? Well every single action you and your team take like playing phone tag, leaving multiple messages, transferring a customer to someone who isn’t there…there are COSTS to these inefficiencies. These hidden costs are various communications barriers and latency surrounding your everyday business processes, response rates, and collaboration. According to the 500+ SMBs in 8 different countries and 8 different verticals that SIS interviewed, these were the top 5 costs. Inefficient coordination, waiting for information, unwanted calls, customer complaints, and barriers to collaboration. Speaker Notes Inefficient Coordination 68% of respondents stated that they experience difficulty coordinating communications between team members, which affects a team’s ability to respond quickly to time sensitive customer requests. Further, they spend an average of 3.7 hours per week attempting to coordinate communications between team members, hindering a team’s efficiency in moving towards goals and deadlines. Waiting for Information 68% of all respondents experience work delays while waiting for information from others that they have attempted to reach live multiple times using multiple methods. The average delay is 3.5 hours per week per knowledge worker. This is a considerable amount of time to spend before making progress on a particular task, which could negatively affect critical business processes. Unwanted Communications Unwanted communications, including low-priority calls and voic , is the pain point most frequently experienced by the survey group. 77% of respondents cited spending two or more hours per week dealing with unwanted communications. These interruptions create distractions and disrupt workflow, leading to lower productivity and missed deadlines. Customer Complaints 74% of all respondents stated that they spend, on average, 3.3 hours per week dealing with negative comments or complaints from customers, specifically because the customer was unable to reach them in a timely fashion. While an 8% loss in productivity is itself significant, the true cost of customer dissatisfaction is surely much greater. Barriers to Collaboration 61% of respondents find difficulty in establishing collaboration sessions with colleagues. Further, they spend an average of 3.3 hours per week attempting to address issues of inaccessibility, or other communication-tool based lack of full collaboration with colleagues. 5 KOOPERATIONS HINDERNISSE Nicht die richtige Tel Applikation um mit Ihrem Team mühelos zusammen zu arbeiten? Nicht jeder erreichbar ? Hier sehen Sie genau wie viel Ihnen diese Hindernisse kosten ! * Quelle: SIS International Research, SMB Communications Study, 2008 Februar 2010

4 Unified Communications mit OpenScape Office Die All-In-One Lösung für Ihre Kommunikationshindernisse! 1 2 Kommunikation effizient koordinieren Nie wieder auf Informationen warten! 4 Kundenzufriedenheit steigern! 5 Kommunikationshürden beseitigen! 3 Festlegen, wann und von wem Sie erreichbar sind! Februar 2010

5 OpenScape Office MX V2 Erweitern Sie Ihre Perspektiven
OpenScape Office MX ist die erste All-in-one Unified Communications Lösung speziell entwickelt für den Mittelstand Die richtige Investition in OpenScape Office MX : Reduzieren Sie Ihre Kommunikationskosten Let’s get down to it. Have you heard of unified communications or UC? Unified communications allows you to integrate all kinds of methods you use to communicate like , phone and conference calls, instant messaging, etc. into a single environment. You can use unified communications to prioritize, make, receive, and route communications wherever you are – regardless of whether you are at your desk, at home, or ‘on the road’. It also provides real-time availability of colleagues, enabling easier collaboration. Remember all those hidden costs? UC can lessen those communications barriers and latency that are costing you a small fortune. We have a solution called OpenScape Office. It is Siemens UC application that was built from scratch. We asked SMBs what they wanted in such a system and designed it specifically to meet an SMBs needs. It is not some solution that was originally built for large enterprises that we skinnied down and took out all the most important tools for the smaller enterprises. This is a true UC solution that will help you lower operating expenses in these ways, improve your productivity and satisfaction in these ways, and help you stay competitive via these methods. Eine komplette All-In-One UC Plattform: Präsenz, Telefonie, Konferenzen, IM, Voic , Verzeichnisse, Fax, Contact Center Einfacher Zugriff auf UC Funktionen die nahtlos in MS Outlook integriert sind und per Mausklick aus einer Hand bedienbar sind Solides Fundament, Zuverlässig und Sicher dank OpenSmart Architektur Design Steigern Sie Ihre Produktivität Bedienen Sie Ihre Kunden noch besser Fundament um Wachstum zu schaffen! Februar 2010

6 OpenScape Office MX Die Lösung

7 Wie können Sie UC für Ihre Kunden realisieren mit OpenScape Office MX V2
Unified Communications Applikation OpenScape Office MX All-In-One HW/SW UC Plattform Integrierte, leicht zu bedienende Clients Applikationen Unterstütz bis150 Benutzer All-In-One Funktionalität komplett vorinstalliert: UC Applikation Multimedia Contact Center Sprache, Fax, Voic , Konferenz Lösung Mobility – WLAN und Handyintegration Sicherheit – VPN und Firewall Schnittstellen zu Breitband-, Digital- und analogen Leitungen OpenScape Office MX bietet eine breite Palette an leicht zu bedienende Endgeräte und PC-Oberflächen OpenScape Office Desktop Clients: myPortal & myPortal für Outlook (Anwender) myAgent (Contact Center Agenten) myAttendant (Telefonzentrale) OpenStage Endgeräte Mobility Clients fürs Handy Broadband = SIP and Internet Digital = BRI / PRI Analog = Analog Klicken Sie hier für mehr Details zur Plattform Klicken Sie hier für mehr Details zu den Clients Februar 2010

8 myPortal for Outlook Informationen schnell verfügbar, Produktivität erhöhen
Einfache Installation und nahtlose Integration mit myPortal für Outlook Zurück mit klicken Microsoft Outlook is a communications mainstay in many businesses for . If many of your staff use Outlook this is a feature you should pay close attention to. With a simple plug-in, OpenScape Office myPortal for Outlook TOOLBAR can be installed to integrate with the Outlook interface that you are so accustomed to using on a daily basis. Consider how you or your organization works today. You check one system for , another system for voic , another system for fax. The reality is, there is not enough time in the day to keep track of all these different systems accurately and efficiently. When you are jumping from one system to another – one screen to another – let’s face it. Some things fall through the cracks. In your line of work, if just one message falls through the cracks – it could mean a lost customer, an angry vendor – overall, a lost opportunity. But put all your communications – , voic , and fax – access messages, view messages, manage messages, and answer messages from a single screen… Think about what this can do for your workflow, your staff, your business. It means increased productivity, saved frustration from switching between systems or screens…and not missing or losing a revenue opportunity because it slipped through the cracks. Präsenzstatus ändert sich bei Schlüsselwort im Outlook Kalender Keine Geschäftsmöglichkeiten mehr verpassen ! Intuitive Benutzeroberfläche Fördert die Mitarbeiterzufriedenheit Eine vertraute Umgebung mit all Ihren s, Faxen, Voic s und Kontakten Februar 2010

9 Integrierte Präsenz Erhöht die Produktivität und Zufriedenheit
Präsenzstatus manuell oder automatisch im Outlook Kalender setzen Zurück mit klicken Let’s talk about Presence Status for a moment. You may or may not be familiar with what Presence is. It basically allows you to easily see in ONE screen, who is available at that very moment. What are they doing? Are they on the phone? Are they in a meeting? Are they out sick? Are they on a break? It answers the question, can I get a hold of them now if I need to talk to them? Why is presence status important? Well, think about it in the context of your business. Maybe you have an important client who is core to your business, but isn’t particularly happy with the way one of the deals is going right now. Your client wants an ad-hoc meeting now with 3 core team members. In this situation, how will you organize that meeting in the most efficient way possible? How do you know which team member is on another line or on a lunch break? It becomes a guessing game you just cannot afford at that moment. Let’s take a more urgent scenario…maybe a million dollar sales order is not being processed correctly and you need to jump on the phone and talk with some key people NOW. How would you access those key people quickly and immediately without losing your cool or your hair? With the presence status capability OpenScape Office provides, you can see the availability of your core team, critical employees, or your entire organization -- in one screen. Presence decreases guessing games and wasted time trying to contact that person who may or may not be around to help address the issue at hand. Presence is a capability that gives you knowledge and ultimately allows you to keep your frustration level down and your productivity level up. Der Präsenz- status ändert automatisch die Voic -ansage, interne und externe Anruferprofitieren davon Überblick über Kollegen die bereits telefonieren Produktivitätssteigernd Wissen welche Mitarbeiter verfügbar sind ! Präsenzstatus setzen mit GUI oder TUI Februar 2010

10 Drag & Drop Konferenzen Betriebskosten senken, Produktivität erhöhen
Konferenz starten direkt aus MS Outlook Zurück mit klicken For a successful conference call connection, you need 2 main things to happen. 1) Availability of contacts and 2) Active participation of those contacts Take a moment to think about how you would organize a conference call today. If you had to make an ad-hoc conference call (create a conference call on-the-fly), how easily would that be? Would you be able to know who was already on another call or in a meeting easily? How many times would you actually reach all the people you needed to on the first try? How much of your time is wasted playing the guessing game or chasing after a contact who is simply not available at the moment? With the conferencing tool in OpenScape Office, you can create a meeting by simply dragging and dropping contacts into your conference screen. OpenScape Office calls the contacts for you. You are not wasting time fumbling through multiple systems and papers to find phone numbers or getting increasingly frustrated calling someone who is already in another meeting or out sick. The value here is clear and simple. Increased productivity, increased customer and employee responsiveness to make decisions faster, and increased customer satisfaction. Not to mention you save big on operational costs because travel expenses are reduced. If your company uses an external conferencing service, that operational cost can now be eliminated too. Konferenzen visuell dargestellt und jederzeit schnell wieder abrufbar “Drag & Drop” interne und externe Kontakte aus den Favoriten Hohe Kosten für externe Konferenzdienste entfallen Reisekosten reduzieren Februar 2010

11 One Number Service Produktivität erhöhen, Erreichbarkeit steigern
Zurück mit klicken Weiterleitung von Anrufen entsprechend dem Präsenz - Status Spezielle Weiterleitungen für VIP Anrufer festlegen, “Regel- Assistent” Keine Anrufe mehr verpassen! Erreichbarkeit erhöhen Kunden- zufriedenheit steigern! Think about each person in your company. For the first time, they can operate as if they each had their own personal assistant!! This intelligent call management capability allows your staff to forward calls according to their preference when they are unavailable to take a call. For example, if I am in a meeting, forward my calls to voic . Or when I am on a break, forward my calls to my assistant. And to set-up your rules just once and forget about it – it takes 6 seconds via myPortal or 8 seconds on the phone. It is simple and easy. Set calls to be redirected based on your personal status. (EX: If I am in a meeting, forward calls to my voic .) Think about your critical phone users like project managers and sales reps. They would be able to increase their accessibility without intrusion. Each of them can set-up their rules according to their preferences without training. Setting up your call rules can be done by any staff member – new or not so new. Training on this system is virtually nil which means you can have even a new staff person up and running quickly. You have a lot of important business processes and workflows that a new staffer needs to learn. Learning how to operate the communications system shouldn’t be one of them. And lastly, OpenScape Office offers advanced call handling where you can set-up rules for in-office calls. For example, if you are in the office and your boss calls, you can set up a rule that it gets forwarded to your mobile. This means that your boss can easily contact you wherever you are. Nur eine Rufnummer nach außen sichtbar Februar 2010

12 Keine zeitraubende Suche mehr in unterschiedlichen Verzeichnissen !
Verzeichnis Zugriff Produktivität erhöhen, Mitarbeiterzufriedenheit steigern Zurück mit klicken Kontakte aus unterschiedlichen Verzeichnissen schneller finden Now, more than ever before, we have hundreds or thousands of contacts we need to be in touch with. Some contacts live in your personal Outlook, some in your cell phone, and many in the company directory. Have you ever had an important contact that was listed in your personal Outlook directory, but not in the company directory? What happens is you have to take the time to remember where that important contact number lives…find it, then call it. It probably takes you about 7 seconds of thinking where that number is and find it. Consider this. Wouldn’t it be simpler and easier to have ONE combined directory of contacts? I am talking about ONE directory that brought in ALL your Outlook contacts, the company directory, and all other contacts in your company who use OpenScape Office? This unified directory would mean instead of spending 7 seconds to think and find that important contact, you could automatically search for that contact in a single directory, know if that person was available to talk via their presence status, and click the number to dial that person. Search all directories at once to find a contact in ANY directory. What’s the result? Increased productivity and increased employee satisfaction. Import: Persönl. Verzeichnis: Outlook contacts Firmenverzeichnis: Firmenkontakte via LDAP oder CSV Import Internes Verzeichnis: Alle OpenScape Office Anwender sind automatisch sichtbar und verfügbar und direkt anwählbar Nach erfolgreicher Suche einfach per Mausklick die Nummer wählen Keine zeitraubende Suche mehr in unterschiedlichen Verzeichnissen ! Spart Zeit und Nerven ! Februar 2010

13 Persönliche Benachrichtigungen Produktivität erhöhen, immer informiert sein
Zurück mit klicken Immer informiert sein bei neuen Fax oder Voic Nachrichten Be informed and react as necessary. (EX: If a message comes in while I am on a break, send an outbound call to my mobile and me.) Being informed about incoming messages (including voice and fax) and being able to react to them as necessary can be critical to project managers, sales reps, managers, and any other key staff person who needs to be in constant communication to do their job. Think about key roles in your organization that could really benefit from this capability. Imagine them being able to take action as necessary as contacts or critical messages roll-in. Ultimately, this means happier customers, happier vendors, and even more productivity from your team. And like so many other capabilities of OpenScape Office, this one requires very little to no training. It’s easy to use and understand. Sofort auf Nachrichten reagieren können Benachrichtigung flexibel und zeitgesteuert Schneller auf Kundenanfragen reagieren Besonders wichtig für die Leitung und den Vertrieb Februar 2010

14 Visuelle Voicemail Produktivität erhöhen, Arbeitsabläufe verbessern
Priorisierung der Sprach-nachrichten. Erkennen Sie die wichtigste Nachricht schon vor dem Abhören. Zurück mit klicken Receive all your voic in your own personal message box. Instead of logging into a separate system whether that is mobile phone or desk phone or BOTH, you can route all your messages to your OpenScape Office voic box. This means you can click on your voice message and listen to it through your computer speakers/earphones or have the message play through your desk phone. Because all our voice message files can be seen on your screen, you can prioritize who to respond to first without even listening to the message. Personal voice message boxes give you current, and manageable information that is in one screen – and on one system. This means better and smoother workflow, never missing an important call, and overall increased productivity by being able to prioritize your messages. Per Mausklick einfach die wichtigste Nachricht am PC oder Telefon abhören versenden mit der Voic Nachricht als *.WAV Datei Nie mehr einen wichtigen Anruf oder eine Geschäftsmöglichkeit verpassen Februar 2010

15 Fax Box Produktivität erhöhen, Arbeitsabläufe verbessern
Zurück mit klicken Überblick über Faxnachrichten In this day and age, you would think that fax technology would have long been retired. But the reality is, we still need and still use fax technology to do everyday business. We use it because it is more secure and authentic. You may work in an environment where fax communication is essential to complete work orders, sign contracts, etc. and fax is IMPORTANT! It is not uncommon for staff to NEVER receive an important fax because they are not in the office to grab it from the fax machine. The result? Staff receive faxes late or even worse -- not at all and need to call the vendor/customer back to resend the fax. This makes for wasted time and disjointed business workflow. But consider this. What if you always received your faxes as they came in? What if you could keep your faxes in a digital file so you could easily forward or access the document as you needed? OpenScape Office includes a Personal Fax Box that is part of myPortal. You can receive and respond to faxes once they are received – just like an , you can read it, print it, and store it. Think about this: You won’t ever lose or miss a fax again! No more missed opportunity. No more inefficient communication. Your personal fax message box gives you secure, current, and manageable information that is in one screen – and on one system. This means better and smoother workflow, never missing an important fax, and overall increased productivity by being able to prioritize your messages. Weiterleitung und sichern von Faxnachrichten z.B. via Druckertreiber für abgehende Faxnachrichten Nie mehr eine neue Fax Nachricht verpassen Alle Nachrichten visuell dargestellt in einer Oberfläche Februar 2010

16 Schneller Entscheidungen treffen Fördert die Zusammenarbeit
Instant Messaging Produktivität erhöhen, Mitarbeiterzufriedenheit steigern Zurück mit klicken Schnell mit anderen Kollegen der Favoritenliste Infos austauschen There is always a handful of core people you need to be in constant communication with. Knowing their availability at that exact moment can sometimes be critical. You know these people. It’s your insurance agent, your lawyer, or your accountant. It’s your business board and advisors, your management team, and your key employees. These are the people that help keep the underpinning of your business tight and in order. Would you be able to benefit from knowing the availability of those people throughout the day? How much more quickly could you make decisions by accessing those key contacts at the times they are free? You can create a Favorites List with OpenScape Office. Keep all your key contacts in one place and see them all in one screen. Call or IM them simply and easily. The value is in increased productivity and opportunity to close deals faster by getting in touch with the right people the first time. Sofort kommunizieren ohne auf eine Antwort zu warten Schneller Entscheidungen treffen Fördert die Zusammenarbeit Februar 2010

17 Schnellere Antwortzeiten Wichtige Infos immer zur Hand
Anruf Pop-Up´s und Sprachaufzeichnung Produktivität erhöhen, Informationen verfügbar Zurück mit klicken Sofort informiert wenn ein wichtiger Anruf ansteht You work in a dynamic, fast-paced environment and rely on constant communication to make sure questions are answered and problems are addressed quickly, right? You probably log into voic multiple times to retrieve missed calls while you were on another line or during a meeting. There is no doubt that there have been times when a critical call was addressed a little too late or a potential revenue opportunity was missed because a competitor returned a prospects phone call a little quicker. You need to be in “the know” all the time to compete. Response time to calls is important. With OpenScape Office, there is a screen pop capability that keeps you informed. It does so via a 1 inch by 2.5 inch box that appears in the bottom right hand corner of your computer (much like the Outlook capability you are familiar with when a new arrives). You are immediately informed when any call comes through See and know when your presence status changes, and Record important live phone calls when you are already in a call: This is incredibly useful to recall meeting points or capture customer instruction for review later. Screen Pops and live call recording give your organization the power of knowledge to increase productivity and overall response time to ultimately capture that revenue opportunity right when the call comes in. Anrufe aufzeichnen einfach per Mausklick während des Gespräches Schnellere Antwortzeiten Wichtige Infos immer zur Hand Februar 2010

18 Persönliche Ansagen für Ihre Anrufer Steuern Sie Ihre Erreichbarkeit
Persönlicher Vermittlungsplatz Produktivität erhöhen, Erreichbarkeit steigern Erstellen Sie Ihre persönlichen Anrufweiterleit-ungen falls Sie mal nicht erreichbar sind, erlauben Sie ihren Kunden sie Weiterleitung zum Handy oder zum Vertreter Zurück mit klicken Provide options to callers if you are busy. (EX: Press 1 to record a message OR Press 2 to call my mobile.) Have you ever wished that you could give your callers options? Instead of just leaving a voic , they could actually press a button and be transferred to another person? If you are busy, you can set OpenScape Office to provide multiple options to your callers. For example, you can allow your customer to Press 1 to record a message – just as they are used to -- or Press 3 to call your assistant or be transferred to another individual that could assist the caller at that very moment. These settings and options can help to combat inefficient communications. Maybe someone else in the organization can address the caller’s inquiry. This means saved time for both you and the caller. It also means more satisfied customers. Persönliche Ansagen für Ihre Anrufer Steuern Sie Ihre Erreichbarkeit Per Mausklick nehmen Sie Ihre individuellen Ansagen auf Februar 2010

19 Anruf Journal Produktivität erhöhen, Arbeitsabläufe verbessern
Zurück mit klicken Übersichtliches Journal stellt die Anrufhistorie dar. Zerbrechen Sie sich nicht den Kopf, wen Sie schon zurück gerufen haben und wen noch nicht. You may have staff who use the phone for at least 60% of their day – inbound and outbound calls from multiple sources including customers, coworkers, vendors, and solicitors. Logging into voic to retrieve missed calls while on another line or during a meeting is a common task. Jotting down the information from each voic message is a time-consuming, but necessary evil. Sometimes your staff gets so busy with other tasks that confusion and forgetfulness set-in. Remembering which customer he/she had already called and who called who might make returning calls feel chaotic. What if I told you there was a way to manage your calls a little better? OpenScape Office gives you a way to manage your communications. With the personal call journal, you can quickly spot if you have missed an important call. Your journal displays your call history so you don’t go crazy trying to remember who you have called and who you haven’t. You can easily track and prioritize which customers, vendors, and other contacts with whom you need to get in touch. Just click to call the contact back. Imagine the productivity gains from this one capability. Imagine how much time you can save. Imagine how much employee and customer satisfaction you can gain. Alle Anrufe übersichtlich in einer Oberfläche Noch besseren Kundenservice bieten Einfach herausfinden welche Anrufe noch nicht beantwortet sind Februar 2010

20 OpenScape Office Contact Center Verbessert den Kundenservice, da ein Anruf genügt
Inbound Multimedia Contact Center für Verteilung von Anrufen, Faxen* und auch für das kleinste CC Eine Lizenz für Agenten und Supervisor Präsenz Integration mit OpenScape Office UC “First Call Resolution” ist ein sehr bekannter Begriff im Umfeld von Contact Centern, gemeint ist die vollständige Erledigung einer Kundenanfrage beim ersten Kontakt. Skill-based Routing und VIP Support Individuelle Aufzeichnung von Contact Center Gesprächen * Wird mit einem Minor Release separat freigegeben Februar 2010

21 myAgent (Contact Center Client) Produktivität erhöhen, Trainingskosten reduzieren
Zurück mit klicken Agenten Funktionen Team Informationen Overview Notes Targeted at the SMB Contact Center market (max. 64 concurrent agents, 50 groups, up to 64 supervisors) Inbound Contact Center for distribution of voice, fax and Skill-based routing and VIP support Seamless integration into OpenScape Office Only stand-alone scenarios – no networking 21 standard reports included, reporting engine is planned UCD as survivability backup Anrufe im Contact Center Desktop individuell anpassen Wartefeld Informationen Umfangreiche Contact Center Funktionen verfügbar mit Präsenz Status Kundenservice verbessern, Anrufe schneller beantworten Anrufannahme per Klick ***Mehr Details zu myAgent verfügbar in der OpenScape Office Contact Center Präsentation*** Februar 2010

22 myAttendant - Vermittlungsplatz Produktivität erhöhen, Trainingskosten reduzieren
Anzeige der Verfügbarkeit aller Mitarbeiter in Ihrem Unternehmen Zurück mit klicken myAttendant is a single screen that can show you incoming calls, calls on hold, and the presence status of everyone in the organization. This is a powerful capability for the company operator, office administrator, or team leader. No matter how large or small your business is, response time or speed of answer is important to keeping your customers and vendors happy. You want to be able to answer the call professionally and direct the caller to the right contact in the shortest amount of time possible. The attendant console is easy to use because it works like how people are used to working. You see a call come in, you answer it, you look to see if that person is available, you transfer the call to the correct person. And you do this all in one simple screen. There are no specialized rules or proprietary equipment you have to spend time learning to “get the hang of it”. You can send an instant message to someone from this screen to let them know that they have a new caller waiting for them – it’s so simple. In fact, you could hire a new staffer out of high school today, sit them down in front of this interface, and they could understand it – no problem. This capability means lower training costs and increased customer satisfaction. Übergabe von Kunden Gesprächen direkt an verfügbare Mitarbeiter Leistungsstarke Oberfläche für Ihre Telefonzentrale oder Teamleiter Kurze Einarbeitung, äußerst benutzerfreundlich Verwalten für Sprachnachrichten und/oder ändern der Präsenz für Mitarbeiter. * * Entsprechend der Berechtigungsvergabe. Februar 2010

23 Favoriten Liste Produktivität erhöhen, Mitarbeiterzufriedenheit steigern
Zurück mit klicken Alle Ihre Favoriten auf einem Blick There is always a handful of core people you need to be in constant communication with. Knowing their availability at that exact moment can sometimes be critical. You know these people. It’s your insurance agent, your lawyer, or your accountant. It’s your business board and advisors, your management team, and your key employees. These are the people that help keep the underpinning of your business tight and in order. Would you be able to benefit from knowing the availability of those people throughout the day? How much more quickly could you make decisions by accessing those key contacts at the times they are free? You can create a Favorites List with OpenScape Office. Keep all your key contacts in one place and see them all in one screen. Call or IM them simply and easily. The value is in increased productivity and opportunity to close deals faster by getting in touch with the right people the first time. Anruf einfach per Mausklick auf die entspr. Mobil, Privat, etc. Nummer Individuell Favoriten oder Projektgruppen erstellen Zusammenarbeit im Team verbessern Favoriten individuell und flexibel anpassen nach Ihren Bedürfnissen Februar 2010

24 Anruf tätigen einfach per Mausklick
Click to dial– Wahl aus jeder Applikation* Produktivität erhöhen, Antwortzeiten verkürzen Zurück mit klicken Direkt aus jeder Applikation per Mausklick Nummer markieren und wählen Zum Beispiel aus einer MS Office Anwendung, einem Internet Browser oder einer CRM Anwendung Think about the way you work for a moment. For example, you are responding to an urgent customer and realize it is faster to have a quick conversation. The customer’s signature includes their phone number. Just click on the number and OpenScape Office calls the contact for you. Talk to them via you computer headset or through your computer speakers. Dial for any application means just that! Whether you have phone numbers in Word documents, Excel databases, or SalesForce.com, you can call any number with a click of a button. This saves time, headache of searching for phone numbers, and shortens response times. Sparen Sie Zeit ! Anruf tätigen einfach per Mausklick *myPortal für Outlook Plug-In erforderlich Februar 2010

25 Call Me! Erreichbarkeit steigern, Antwortzeiten verkürzen
Zurück mit klicken Weiterleiten von Anrufen direkt nach Haus oder auf Handy in weniger als 10 sek. Nie mehr einen Anruf verpassen. Immer nur unter einer Nummer “One-Number-Service” erreichbar sein Kundenservice verbessern Verbessertes Teamwork Februar 2010

26 Integrierte Mobilitätslösungen für jeden Mitarbeiter Telefonkosten reduzieren, Bürofläche einsparen
2 Road Warriors Handy Integration Nur eine Mailbox Präsenz Status von unterwegs ändern Persönliche Benachrichtigungen Persönlicher Auto Attendant One of the biggest barriers to collaboration is inaccessibility because you don’t know where the person is and you don’t have the right tools to reach them because you or they are on the road. With OpenScape Office, it doesn’t matter. You can be mobile and still be accessible. Mobility You are a busy person that has to meet with a lot of different people. You are probably on your feet talking to different people in the office, are on the road to meet clients or vendors, and probably need to work remotely whether it is from home or a hotel in another country. OpenScape Office offers built-in mobility to cover all kinds of mobile working. Mobility provides you and your staff flexibility and convenience. More importantly, it offers your business savings in the areas of travel (use less gasoline, lower pollution), office space (lower overhead costs), energy (lower travel time, fuel savings), and monthly mobile phone costs. Call Me! Users simply tell OpenScape Office the phone number they can be reached on and OpenScape Office will initiate any calls the user wants to make by dialling out to them wherever they are and whatever network they are on. This lets you take advantage of your low cost office calling plans and means that users do not run up big home, mobile or hotel phone bills. Cell Phone Integration Take advantage of OpenScape Office’s feature rich functionality (EX: Transfer calls, toggle between two calls, or set-up an internal conference call from your mobile phone) 1 Office Roamers 3 Remote Working WLAN: Sprach & Daten Übertragung Desk Sharing Dual-mode GSM Telefon Support One Number Service Sicheres VPN CallMe! Service Reduzierte Mobil- und Festnetztelefoniekosten Weniger Bürofläche Reduzierte Energiekosten Green IT 1: Mobile Mitarbeiter im Büro 2: Aussendienstmitarbeiter 3: Tele Arbeit – Home Office Februar 2010

27 OpenScape Office MX V2 – OpenSmart Das solide Fundament für Unified Communications
OpenSmart ist SENs Design Philosophie zur Entwicklung der innovativen UC Lösungen, zuverlässig, sicher, servicefreundlich und managebar. Zuverlässig Sicher Serviceability Manageability Zuverlässigkeit der Sprachübertragung ausgedehnt auf die Applikation Sicherheit ausgedehnt über Datennetzwerke auf Sprache und UC Ungewöhnlich leicht zu installieren und integrieren Voll integriertes, intuitives WEB-based Management 50 Erweiterungen 3500 QA Testfälle 900 Tage Feldtest 600 Tage Beta Test 1500 Stunde Labortest Stabile Plattform VPN und Firewall integr. Eingeführter Security Prozess inklusive Serurity Assessments, Security Checklisten und Gefahrenanalysen für Partner Intuitive Konfigurations- Wizards Automatische Backup und Debugging Nahtlose Integration in MS Outlook, Exchange, LDAP, etc. SSDP Plug-In WEB Management Portal (WBM) Intuitives web Interface für Konfiguration, Änderungen und Reporting Exceptionally easy to install, integrate, and service Everything is pre-installed on a single purpose-built hardware platform – VoIP, IM, Conferencing, Presence, Mobility, WLAN, Contact Center – just plug it in, turn it on, and let the super simple configuration wizards get you up and running! Seamless integration with Microsoft Outlook, Exchange, and LDAP makes UC transparent for users and admins alike! Modularized backup and debugging files, IP configuration and checks, and integration of SEN’s SSDP plug-in greatly enhance OpenScape Office’s serviceability for partner technicians Enterprise-grade Voice reliability extended to all UC applications We designed OpenScape Office MX to continue working as intended over the long haul, and then we tested it – A LOT Over 50 new reliability-oriented improvements and features introduced Over 400 combined days of rigorous field trials 3500 test cases with over 900 hours of manual testing and 600 hours of automated stress testing Security extended beyond data networks to voice and UC VPN & intelligent Firewall ensures that all communications are securely contained amongst authorized personnel End-to-end encrypted communications via TLS & SRTP keeps communications protected on the local network Simple and powerful manageability Accessible monitoring and configuration Easy moves/adds/changes Intuitive and comprehensive reporting Februar 2010

28 OpenScape Office MX V2 Erweitern Sie Ihre Perspektiven
Reduzieren Sie Ihre Kommunikationskosten Jetzt bereit sein für Wachstum! Nur noch eine Voic für Mobil- und Festnetztelefonie Integrierte “in house” Konferenz Lösung Vorteile und flexible Tarifoptionen von SIP Providern nutzen Mobilitätsoptionen spart Ihnen Bürofläche und Energiekosten Let’s get down to it. Have you heard of unified communications or UC? Unified communications allows you to integrate all kinds of methods you use to communicate like , phone and conference calls, instant messaging, etc. into a single environment. You can use unified communications to prioritize, make, receive, and route communications wherever you are – regardless of whether you are at your desk, at home, or ‘on the road’. It also provides real-time availability of colleagues, enabling easier collaboration. Remember all those hidden costs? UC can lessen those communications barriers and latency that are costing you a small fortune. We have a solution called OpenScape Office. It is Siemens UC application that was built from scratch. We asked SMBs what they wanted in such a system and designed it specifically to meet an SMBs needs. It is not some solution that was originally built for large enterprises that we skinnied down and took out all the most important tools for the smaller enterprises. This is a true UC solution that will help you lower operating expenses in these ways, improve your productivity and satisfaction in these ways, and help you stay competitive via these methods. Erhöhen Sie Ihre Produktivität Bessere Zusammenarbeit im Team dank Präsenz Status Anzeige, Zugriff auf gemeinsame Verzeichnisse, Drag & Drop Konferenzen Schneller reagieren, Antwortzeiten verkürzen mit Instant Messaging, Wahl aus jeder Applikation, Favoriten Liste, Anruf Journal, etc. Flexibilität für Ihre Mitarbeiter dank integrierten Mobilitätsoptionen Steigern Sie Ihre Kundenzufriedenheit Integriertes Multimedia Contact Center unterstützt Sie dabei: Verbessert den Kundenservice, da ein Anruf genügt Priorisieren Sie wichtige Kunden mit VIP Support Verbinden Sie schneller zu Experten Präsenz Status Februar 2010

29 Features immer zur Hand
Features immer zur Hand! Erweiterungen von OpenScape Office seit der Markteinführung Top 10 Neu Leistungsmerkmale More Features Professionell aufgezeichnete Ansagen und Begrüßungen für Anrufer myPortal und Outlook Kalender Synch. Microsoft Exchange Kalender Integration Optimiertes Handling von Gruppen VM Support von Dual Mode Handys Desaktivieren von Voic Aufnahmen Personal myPortal Login für Desksharing Permanente Dial-In Konferenzen Konferenzen für bis zu 16 Teilnehmer 10 User Basislizenz Rückruflisten Programmierbare Schnellwahltasten für Tischtelefone Anzeige des Anrufernamens Dial by Name oder Nebenstelle für AutoAttendant Voic Rückruf Dringende Nachrichten Kennzeichnung Fax Sendebestätigung Gruppenvoic Weitere myPortal Sprachen Öffentliche Kontakte eigebunden LDAP-basierte Suche in Firmenkontakten CallMe! Anzeige der Bürorufnummer Journal zeigt “Offene” Anrufe des Tages Leistungsmerkmale für Partner Windows Terminal Server / Citrix Support WBM Erweiterungen z.B. SSDP HiPath Cordless IP Support Februar 2010

30 Wie viel Geld verliert Ihr Unternehmen durch Kommunikationshindernisse?
Hinweis: Der Kalkulator liefert eine Schätzung potenzieller Einsparungen und Produktivitätssteigerungen. Die Ergebnisse können nicht garantiert werden. Zurück mit klicken Anleitung Wählen Sie Ihr Land und Ihre Branche. Geben Sie die Anzahl der Mitarbeiter ein. Bewegen Sie die orangen Regler um die einzelnen Werte für Ihren Betrieb zu erfassen. Sie müssen sich im Präsentationsmodus befinden, um den Kalkulator nutzen zu können. Bitte stellen Sie sicher, dass Sie einen aktuellen Flash-Player installiert haben. Die Ergebnisse In den gelben Feldern sehen Sie die Werte für Ihren Betrieb. Der Wert im grauen Feld zeigt die Einsparung wenn Sie Siemens Unified Communication Lösungen einsetzen. Februar 2010

31 Plattform Überblick Zurück mit klicken

32 OpenScape Office MX V2 Features Was meinen wir mit All-in-One UC ?
Präsenz integrierte Telefonie Mobility (im Büro, auf Dienstreise, bei Heimarbeit, CallMe!) myPortal UC client und myPortal for Outlook myAttendant - Vermittlungsplatz myAgent (Contact Center Agent) “Drag & Drop” Konferenzen Persönlicher AutoAttendant Outlook Exchange Kalendar Integration “Click to Dial” – Wahl aus jeder Applikation Zugriff auf Verzeichnisse Favoriten Liste / Internal Messaging IM Visuelle Voic Fax Box Detailliertes Anruf Journal One Number Service Screen Pop-Up´s mit wichtigen Funktionen Anrufaufzeichnung Unterstützung von analogen Telefonen UND MEHR … OpenScape Office UC SUITE OpenScape Office is packed with built-in UC features as this list shows. Integrated voice supported presence, features to support a mobile workforce, and conferencing options are some of the key highlights. Zurück mit klicken Februar 2010

33 Überblick OpenScape Office MX
Modulare und skalierbare Systemeinheit Gehäuse für die Rack-Montage nach dem neuen µTCA-Standard, leistungsfähige AMD Sempron-CPU, 1 GB Arbeitsspeicher, Festplatte mit 80 GB Reines IP-System native IP Board-to-Board Kommunikation über leistungsstarke Gigabit-Datenbus-Backplane Gateway-Module für alle TDM-Konfigurationen Individuelle Skalierbarkeit 3 freie Steckplätze für Gateway-Module je Systemeinheit Gigabit LAN Leistungsstarker Internetzugang und Uplink zur IP-Infrastruktur des Kunden Einige technische Daten der HOOME-Plattform. Zurück mit klicken Februar 2010 Seite 33 33

34 Interfaces, Endgeräte und Funktionen OpenScape Office MX
S2M Interface ISDN Interface 4 Analoge Interface 4-Gigabit LAN - Ports Gigabit DMZ - Port Gigabit WAN - Port USB Master/Slave Optional Optional Optional Optional Analog Fax Alternative Secure LAN / Intranet Firewall / VPN Hard Disk als Back-Up Option OpenStage LAN Switch Web Mgmt. Analog ISDN; extern ITSP / SIP Trunking Handset S0 ;intern WLAN AP AP Client Türöffner Zurück mit klicken Februar 2010

35 Hardware-Architektur: Gateway-Module OpenScape Office MX
GME 1 Primary Rate-ISDN-Trunk-Port (E1) für bis zu 30 Sprachverbindungen zu öffentlichen Netzen (Nicht für USA). 1 GMS 4 Basic Rate-ISDN-Ports für Verbindungen zu öffentlichen Netzen oder mit ISDN-Teilnehmern (z. B. ISDN-Modem oder G4-Fax) 2 GMT 1 Primary Rate-ISDN-Trunk-Port (T1) für bis zu 24 Sprachverbindungen zu öffentlichen Netzen (Nur USA) 3 Zur Bereitstellung bestimmter Funktionen können der OSO MX V2-Plattform 6 Peripherie-Boards oder Gateway-Module hinzugefügt werden. GME (1x E1) Gateway-Modul E1 Hinweis: Nicht für die USA S2M/PRI-Trunk (30 Kanäle) Klassische Verbindung mit 30 Sprachkanälen zu TDM-Betreibern in Europa GMT (1x T1) Gateway-Modul T1 Hinweis: Nur USA PRI-Kanal (24 Kanäle) Klassische Verbindung mit 24 Kanälen zu TDM-Betreibern in den USA GMS (4x S0) Gateway-Modul S0 S0-Trunk (BRI-Verbindung) S0-Teilnehmer: Klassische Zweikanal-Verbindung zu TDM-Betreibern in Europa oder Konnektivität für SO-basierte Digitalgeräte (z. B. Telefone, PC-Karten). Eine physische Leitung bietet zwei parallele Sprachkanäle. Zurück mit klicken Februar 2010 Seite 35 35

36 Hardware-Architektur: Gateway-Module OpenScape Office MX
4 GMSA 4 Basic Rate-ISDN-Ports für ISDN Amts - Verbindungen oder mit ISDN-Teilnehmern (z. B. ISDN-Modem oder G4-Fax) 4 analoge Teilnehmeranschlüsse für analoge Endgeräte (z. B. Fax, Gegensprechanlagen, Telefone usw.) 5 GMAA 4 analoge Trunk-Ports für analoge Amts - Verbindungen 2 analoge Teilnehmeranschlüsse für analoge Endgeräte (z. B. Fax, Gegensprechanlagen, Telefone) 6 GMAL 8 analoge Teilnehmeranschlüsse für analoge Endgeräte (z. B. Fax, Gegensprechanlagen, Telefone usw.) GMAL 8 analoge Teilnehmer Analoger Teilnehmer (Tip/Ring) mit CLIP-Unterstützung Konnektivität für analoge Geräte (z. B. Fax, Türklingeln, Telefone usw.) Hohe Klingelspannung On-Premise-Stationen* MWI (Message Waiting Indication) 8 analoge Ports - Konnektivität für Verbindungen mit Analoggeräten (z. B. Fax, Türglocken, Telefone usw.) *PBX und Telefon müssen sich im selben Gebäude befinden GMAA 4 analoge Trunks, 2 analoge Teilnehmer Analoger Teilnehmer (Tip/Ring) mit CLIP-Unterstützung Konnektivität für analoge Geräte (z. B. Fax, Türglocken, Telefone usw.) Analoger Trunk mit CLIP-Unterstützung GMSA 4x S0, 4x a/b, Gateway-Modul S0 & Analog S0-Trunk (BRI-Verbindung) S0-Teilnehmer a/b Teilnehmer (Tip/Ring) CLIP-Unterstützung Klassische Zweikanal-Verbindung zu TDM-Betreibern in Europa oder Konnektivität für SO-basierte Digitalgeräte (z. B. Telefone, PC-Karten usw.) Eine physische Leitung bietet zwei parallele Sprachkanäle 4 analoge Ports - Konnektivität für Verbindungen mit Analoggeräten (z. B. Faxgeräte oder Telefone) Zurück mit klicken Februar 2010 Seite 36 36

37 Skalierbar bis 150 Benutzer Vernetzung von bis zu 4 Standorten
System mit einer Einheit = 50 Benutzer System mit zwei Einheiten = 100 Benutzer System mit drei Einheiten = 150 Benutzer Jede 19-Zoll-Systemeinheit enthält eine Steuerung (Mainboard) für bis zu 50 Benutzer 6 Hot-Plug-fähige Peripherie Baugruppen Ein Systemabbild, das von EINER webbasierten Oberfläche verwaltet wird Einfache Verbindung mehrerer Systemeinheiten über Patchkabel (max. 100 m) Vernetzung von bis zu 4 Standorten. Separate Verwaltung jedes Systems. Vernetzung von bis zu 4 Standorten ist möglich, es ist jedoch in dieser Version keine übergreifende Verwaltung der Einzelsysteme möglich. Jeder Standort muss separat verwaltet werden. Keine Vernetzung mit HiPath 3000 oder HiPath 4000 in dieser Version, ist jedoch für zukünftige Versionen geplant. Sprachvernetzung für OpenScape Office MX ähnelt HiPath 3000 Für den Sommer 2009 ist die Erweiterung von HiPath OpenOffice auf 300 Benutzer geplant Zurück mit klicken Februar 2010 Seite 37 37

38 Gigaset DECT und WLAN Endgeräte
Endgeräte und Clients OpenStage Endgeräte Gigaset DECT und WLAN Endgeräte Preisgekröntes ergonomisches Design, großes LCD Display, sehr bedienerfreundlich, kristallklare Sprachübertragung Bluetooth, WLAN, Gigabit Ethernet, und USB für bestmögliche Konnektivität und persönliche Mobilität XML Applikationsinterface inkl. SDK Mobile Sprachkommunikation Gigaset Professional DECT phones arbeiten zuverlässig, kostenoptimiert und garantieren Mobilität mit den gebräuchlichsten Funktionen Telefonieren sie sicher und klar in Ihrem Netzwerk mit dem optiPoint WL2 professional WLAN Endgerät. Mobile Clients Soft Clients SEN hat die Mobilitätslösungen um von überall und von jedem Gerät Unfified Communication zu nutzen HiPath Mobile Connect für grössere Unternehmen: Nahtlos & unterbrechungsfrei im Mobil- und Festnetz unterwegs Plattform integrierte Mobility Lösungen speziell für KMU´s Erleben Sie Unified communications von Ihrem PC mit dem OpenScape Personal Edition Soft Client OpenScape Personal Edition bietet Ihnen kristallklare Sprachübertragung Objective: highlight our broad range of multi-media and voice clients and devices. Devices and clients are a key component of any successful unified communications strategy. Companies need to be able to provide their users with the means to easily communicate in whatever manner they wish from any device and any location, with a consistent experience and feature set. Siemens Enterprise Communications offers a rich suite of clients and devices that enables users to access the latest communications technologies from the desktop, cordless, or mobile phone, and even from their own PC. Siemens Enterprise Communications’ terminal devices offer the very highest levels of convenience, functionality and flexibility. For desktop emphasizing new OpenStage family, VoWLAN handsets optiPoint WL2 professional, still a leader in DECT wireless with Gigaset, mobile UC client for Windows Mobile, Symbian and RIM, as well as the OpenScape Video end point clients both hardware and UC soft-client / softphone versions. OpenStage phones combine high tech and stylish design, the OpenStage family of phones establishes a new benchmark for communication devices. Incorporating a completely new user interface for an intuitive and rich communications experience the entire family of devices uses an open communications hardware platform to ensure optimum compatibility. Open Stage phones utilize the Session Initiation Protocol (SIP) to integrate wired, wireless and IP communications. Moreover, they support standards-based technology for the integration of everyday business applications. With OpenStage you enjoy:  Unprecedented Ease of Use  Innovative user interface with simple navigation using touch-sensitive controls (TouchGuide™, TouchSlider™, function keys) Adjustable high-resolution full-color displays Highly customizable: Personal phone book (with pictures), screen saver, skins/themes, downloadable MP-3 ring tones, etc Sustained Increase in Productivity  Multiple interfaces offer many options for an efficient workflow: OpenStage supports vCard transfer using Bluetooth technology between any mobile device and OpenStage so your employees can keep their on-phone personal phone book up to date and use OpenStage rather than their mobile phone in the office. This can lead to substantial cost savings for your mobile phone expenses.  Easy access to frequently used applications and features, such as name keys, conferencing, hold, etc.  Powerful XML application platform to integrate and/or develop your own business applications Complete Flexibility  Coming Soon: Greater freedom with wireless(WiFi) integration for hassle-free Desk Sharing and quick office moves Easy synchronization of your Microsoft Outlook™ contacts with OpenStage, support for standard Bluetooth headsets and other accessories Crystal Clear Sound and Exceptional Design Best in class acoustics for crisp, accurate sound with handset, headset and in hands-free operation (due to handset design, speakers used, and wide-band codecs) Speakers especially designed for conference use Exceptional, ergonomical design using premium materials and components Zurück mit klicken Februar 2010

39 Sprach- und Datenmobilität am Standort integrierte Wireless LAN (WLAN)-Lösung
AP 2640 Unterstützung von WLAN-Standards (802.11b/g bis zu 54 MBit) Schnelles und sicheres Roaming und Übergabe von Sprachverbindungen Clustering von bis zu 10 Zugangspunkten / APs Robuste Quality of Service (QoS) Schnelle und einfache Bereitstellung Schnelle und einfache Konfiguration Integration in das Web-Based-Management (WBM) von OpenScape Office MX AP 2630 Februar 2010 Seite 39 39

40 Cordless IP für OpenScape Office MX Die neue DECT basierte Mobilitätslösung
Unterstützte Funktionen Unterbrechungsfrei die Basisstation wechseln mit Roaming / Handover Unterstützung der Gigaset Professional Familie* Eine “Master” Basisstation steuert die weiteren Basisstationen Administration via Web Based Management Pro Cluster: Bis zu 10 Basisstationen Bis zu 10 gleichzeitige Gespräche im Cluster OpenScape Office IP Netzwerk PSTN * Falls myPortal genutzt werden soll bitte WLAN und WL2 Endgeräte nutzen Februar 2010

41 Das SME Unified Communications Paket Software, Hardware und Endgeräte Optionen
Was möchte ich tun? OpenScape Office Optionen myPortal Outlook Plug-in myAttendant Contact Center* myAgent 1 Integrierte Software Welche Hardware benötige ich? Platfform Options OpenScape Office MX HiPath 3000 V8 Mobility Infrastruktur Optionen HiPath Wireless Access Points HiPath Wireless Controller HiPath Cordless (DECT) HiPath Cordless IP (IP DECT) Hardware / Infrastruktur 2 Endgeräte Optionen OpenStage 10,15,20,40,60,80 optiPoint WL2 Professional optiClient and OpenScape PE optiPoint 410 and 420 optiPoint 500 Gigaset Professional Analoge Telefone Welche Endgeräte kann ich nutzen? Endgeräte 3 * Verfügbar mit OpenScape Office MX Choose what options and capabilities of OpenScape Office work best for the way your company works. BUILD OpenScape Office works on both popular SME platforms: OpenScape Office MX and HiPath 3000 V8 If you have a lot of office roamers or staff who can’t be tied to a desk, Siemens offers on-site mobility infrastructure via the Access Point 2630 and Access Point 2640 (the one with 2 black antenna); Stand-alone HiPath Wireless (WLAN) access points with voice optimization; HiPath Wireless (WLAN) controller for larger customer sites; HiPath Cordless (DECT) and HiPath Cordless IP We offer several lines of powerful, easy-to-use, phone families you can choose from including the: OpenStage 10,15,20,40,60,80 optiPoint WL2 Professional optiClient and OpenScape PE optiPoint 410 and 420 optiPoint 500 Gigaset Professional Analog Februar 2010

42 Welche Leistungsmerkmale mit welcher Plattform
Welche Leistungsmerkmale mit welcher Plattform? Siemens SME Feature Vergleich OpenScape Office MX HiPath 3000 LEGEND XPR C = Xpressions Compact OCA = optiClient Attendant OS60/80 = OpenScape 60 and OpenScape 80 phone OSO = OpenScape Office END NOTES Unplanned and Remote Working Mobility via VPN Road Warrior Mobility via One Number Service (ONS) Office Roamer Mobility via DECT and WLAN Only TDM phones supported ^ = TDM and/or Analog Februar 2010

43 Welches Endgerät arbeitet wo mit? Siemens SME Endgeräte
OpenScape Office MX HiPath 3000 Februar 2010

44 Danke ! Fragen? Weitere Informationen erhalten Sie auf unserer Webseite unter www.teufelnet.eu
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