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Service with Time and Material Based Billing SAP Best Practices Baseline package SAP Best Practices.

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Präsentation zum Thema: "Service with Time and Material Based Billing SAP Best Practices Baseline package SAP Best Practices."—  Präsentation transkript:

1 Service with Time and Material Based Billing SAP Best Practices Baseline package SAP Best Practices

2 Scenario Overview – 1 Purpose Documenting a customer request for quotation (RFQ) for services, a notification is created in the system to document and classify the required work. An optional activity lets the service responsible call the customer again to complete the information required to prepare the quotation. Benefits Customer Service Management Sales and Service Order Management Cross-Application Time Sheet Resource-Related Billing Key process flows covered Creating a Service Notification Changing the Service Notification (Optional Step) Check the Task List Creating a Sales Order Change the Sales Order Changing the Service Order Time Recording (211) Confirming Time to the Service Order (Optional Step) Confirming the Materials Used Creating Resource-Related Billing Request Creating the Invoice for the Billing Memo Request Closing the Service Order – Technical complete Purpose and Benefits:

3 Scenario Overview – 2 Required SAP enhancement package 4 for SAP ERP 6.0 Company roles involved in process flows Service Agent Sales Administrator Service Employee Billing Administrator SAP Applications Required:

4 Scenario Overview – 3 Service with Time and Material Based Billing The quotation is created in referring to the service portfolio offered by the service provider. This is represented through a range of service products. The prices being offered to the customer for the quoted services are based on time and material. The negotiation process leads to changes in the final price. The final informative quotation is sent to the customer for approval. If the quotation is rejected, a reason for rejection is set in the sales document to proceed to its cancellation and the process concludes. In case the customer accepts the quotation, a sales order is created and automatically a service order is created in the background. The service order will contain the resources, time and material, included in the quoted services. The sales order is billed one or more times during the execution of the service. The amount billed is determined on a time and materials basis, the billing method used is resource-related billing. The actual revenue will be given in this case by the work actually performed and can be different to the quotation estimate. Detailed Process Description:

5 Service Agent Process Flow Diagram Service with Time and Material Based Billing Sales Administrator Event Service Employee Create a Service Notification Business Case Time Recording (211) Billing Administrator Change the Service Notification Check the Task List Create the Sales Order Change the Sales Order Change the Service Order Goods Moveme nt Resource- Related Billing Request Create the Invoice for the Billing Memo Request Close the Service Order

6 Legend SymbolDescriptionUsage Comments Band: Identifies a user role, such as Accounts Payable Clerk or Sales Representative. This band can also identify an organization unit or group, rather than a specific role. The other process flow symbols in this table go into these rows. You have as many rows as required to cover all of the roles in the scenario. Role band contains tasks common to that role. External Events: Contains events that start or end the scenario, or influence the course of events in the scenario. Flow line (solid): Line indicates the normal sequence of steps and direction of flow in the scenario. Flow line (dashed): Line indicates flow to infrequently- used or conditional tasks in a scenario. Line can also lead to documents involved in the process flow. Connects two tasks in a scenario process or a non-step event Business Activity / Event: Identifies an action that either leads into or out of the scenario, or an outside Process that happens during the scenario Does not correspond to a task step in the document Unit Process: Identifies a task that is covered in a step-by-step manner in the scenario Corresponds to a task step in the document Process Reference: If the scenario references another scenario in total, put the scenario number and name here. Corresponds to a task step in the document Sub-Process Reference: If the scenario references another scenario in part, put the scenario number, name, and the step numbers from that scenario here Corresponds to a task step in the document Process Decision: Identifies a decision / branching point, signifying a choice to be made by the end user. Lines represent different choices emerging from different parts of the diamond. Does not usually correspond to a task step in the document; Reflects a choice to be made after step execution SymbolDescriptionUsage Comments To next / From last Diagram: Leads to the next / previous page of the Diagram Flow chart continues on the next / previous page Hardcopy / Document: Identifies a printed document, report, or form Does not correspond to a task step in a document; instead, it is used to reflect a document generated by a task step; this shape does not have any outgoing flow lines Financial Actuals: Indicates a financial posting document Does not correspond to a task step in a document; instead, it is used to reflect a document generated by a task step; this shape does not have any outgoing flow lines Budget Planning: Indicates a budget planning document Does not correspond to a task step in a document; instead, it is used to reflect a document generated by a task step; this shape does not have any outgoing flow lines Manual Process: Covers a task that is manually done Does not generally correspond to a task step in a document; instead, it is used to reflect a task that is manually performed, such as unloading a truck in the warehouse, which affects the process flow. Existing Version / Data: This block covers data that feeds in from an external process Does not generally correspond to a task step in a document; instead, this shape reflects data coming from an external source; this step does not have any incoming flow lines System Pass / Fail Decision: This block covers an automatic decision made by the software Does not generally correspond to a task step in the document; instead it is used to reflect an automatic decision by the system that is made after a step has been executed. External to SAP Business Activity / Event Unit Process Process Reference Sub- Process Reference Proces s Decisio n Diagram Connection Hardcopy / Document Financial Actuals Budget Planning Manual Proces s Existing Version / Data System Pass/F ail Decisio n

7 Appendix Service Plant Material/Service Material Sold-to party Ship-to party Payer Plant Storage Location Company Code CO Area Purchasing Organization Sales organization Distribution channel Division Task List Personnel Number Work Center Master Data Used

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