mySAP ERP Human Capital Management – Enterprise Learning <analyst> Briefing

mySAP ERP SAP Learning Solution Management by Objectives… End-User Service Delivery Analytics Strategic Enterprise Management Financial Analytics Operations Analytics Workforce Analytics Financials Financial Supply Chain Management Financial Accounting Management Accounting Corporate Governance Human Capital Management Talent Management Workforce Process Management Workforce Deployment Procurement and Logistics Execution Procurement Supplier Collaboration Inventory and Warehouse Management Inbound and Outbound Logistics Transportation Management Product Development and Manufacturing Production Planning Manufacturing Execution Enterprise Asset Management Product Development Life-Cycle Data Management Sales and Service Sales Order Management Aftermarket Sales and Service Professional-Service Delivery Global Trade Services Incentive and Commission Management Corporate Services Real Estate Management Project Portfolio Management Travel Management Environment, Health and Safety Quality Management SAP NetWeaver People Integration Information Integration Process Integration Application Platform SAP Learning Solution Management by Objectives…

Enterprise Learning: Supporting Business Needs In today‘s global markets a company’s survival depends on the knowledge and competencies of its employees. Globalization Shorter time-to-market Increased complexity of employee tasks Retaining key talent Reducing operating costs Global access to expert knowledge to drive consistency Enabling faster delivery of knowledge Delivery of just-in-time, modular training Focus on life-long learning and individual professional development Reduce travel and costs related to training and administration Globalization trends require global access to expert knowledge Fast delivery of knowledge is crucial for shorter time-to-market due to increased competition Due to increased mobility and decentralization learning must be available anytime and anywhere Increased complexity of employee tasks require efficient, modular training Growing focus on life-long-learning and individual professional development Reduce costs related to learning for travel, training and administration

Solution Introduction Enterprise Learning in mySAP ERP HCM. . . Is a comprehensive solution with all components seamlessly integrated Integrates all learning methods (“blended learning”) Provides a personalized learning offering based on employee needs Provides offline learning and synchronization Enables learning objectives and knowledge level to determine the content and scope of the course Provides an authoring environment compliant with internationally recognized WBT standards for creating reusable content, tests and structures Is a complete solution (learner portal, LMS, LCMS, and authoring environment) offered by one vendor The SAP Learning Solution is fully integrated into the mySAP Business Suite. We offer inegration into mySAP Financials for Cost Accounting, into mySAP Materials Management to order print materials for ILT and especially into mySAP HR for planning trainings, imparting qualifications, assigning courses as mandatory for employees depending on their role in the company. Besides this, we are integrated with SAP Portals for Content Management, Collaboration and Knowledge Management functionalities. With purchasing the SAP Learning Solution, our customers get access to all the mentioned functionality that is used to cover the whole business process behind learning. Due to this seemless integration, we assume that our customers run our solution with a lower Total Cost of Ownership, compared to other vendors that do not offer such a complete portfolio but must integrate instead. We are able to offer the different delivery methods for learning – WBTs, Virtual Classrooms, ILT – in our solution and to combine them in one curriculum. Makes training more effective:a) WBT b) ILT We offer the learner a personalized learning environment. Via our learning portal the learner gets a personalized learning offer depending on qualifications, on requirementscoming from a job or position, on tasks or on belonging to a certain organizatonal unit etc; raises acceptance of the solution and increases the motivation to learn, as the learning offer is directly related to my daily work, my job in the company Applies to WBTs: Further individualization is possible through different leaning strategies a learner can choose from. For example -> manager: overview; sales representative:detail; unique to our solution; better reuse: content created once, but different strategies; cost reduction; higher acceptance Applies to WBT: We can combine single learning objects with learning objectives; if a learner already has a learning objective stored in his account – understanding mySAP.com, for example, all objects that offer the same learning objective can be skipped; higher acceptance; no repetitions Authoring environment that allows instructional designer to develop and structure content, also to apply the already mentioned learning strategies. SCORM-compliance! ; reuse of content, possibility to purchase content from diff. vendors

Value Proposition Single Vendor Offering Personalization Complete solution with building blocks of one vendor, SAP, with over a decade of experience providing software solutions to support learning processes Simplifies communication, upgrades, interfaces (TCO) Personalization Personalized learning offer based on job, tasks, qualifications… Adaptive and explorative learning through individual learning strategies Strong analytical and reporting capabilities BI queries and analytical applications for decisions makers Integrated collaboration scenarios Synchronous and asynchronous collaboration included and integrated Provide Blended Learning by managing and distributing all delivery methods (WBTs, Classroom, Virtual Classrooms, Curriculas…) Compliance 21CFR Part 11 Compliance (FDA) Section 508 Compliance (Accessibility)

Partners Integration of third party content and services (WebServices) Global alliances with content partners IT / Business Skills * IT / Business Skills Implementation Partners Language *

Customers Enterprise Learning: A Proven Record Installed base of 1000 Training & Event Management customers More than 150 shipments of the SAP Learning Solution (over 1.2 million learners) Global productive customers include: Takeda Pharmaceutical (USA) Rohm & Haas (USA) Florida Power & Light (USA) SAP University (Worldwide) Statoil (Norway) Schindler (Switzerland) Kaeser Kompressoren (Germany) T-mobile (Germany) BSH (Germany) Lukoil (Russia) *As of 01/2005 EMEA: 86 Americas: 57 APA: 8 How many total learners/users?   1,268,978 Over 1 Million learners/users How many customers in North America vs. EMEA, Asia-Pac? Over 150 installations                    (I am defining the number of installations as number of customers = 151) EMEA: 86 Americas: 57 APA: 8

Case Study Rohm & Haas Needs: Value Proposition: Project Overview Portal Content management system Content creation environment LMS Value Proposition: Integration with their existing SAP suite (SAP HCM) Ability to assign specific training offerings to users based on the modules to which they have access Update employee records and with the SAP Portal to make training offerings easily searchable. Project Overview The implementation was delivered in five months which was on time and on budget.

Delivery and Marketing Plan Release 2.00 add-on for R/3 Enterprise (available: April 7, 2003) Release 3.00 as part of mySAP ERP 2004 Release 4.00 planned availability Q4 2005 (with mySAP ERP 2005) Language Support German, English, French, Japanese, Dutch, Italian, Hebrew, Portuguese, Spanish, Swedish, Korean, Finnish, Danish, Czech, Polish, Hungarian, Norwegian, Turkish, Russian, Chinese (trad.) Further languages on demand Target Market Corporate Universities Installed base of ~ 9.000 HCM customers Installed base of ~ 1.000 Training and Event Management customers

Solution Capabilities A point of entry for a personalized learning environment Enroll in courses Overview of training history and learning progress Collaboration View competencies and identify skill gaps Administer course and test catalog, track learning progress and analytical reporting capabilities Learning Portal Learning Portal Learning Management System Authoring System Content Management System Storage and administration of (learning) content with versioning capabilities Create and structure learning content and tests based on SCORM standards The SAP Learning Solution consist of these parts: A Learning Portal EP5.0 Personalized learning environment selection and booking of courses overview on training history transfer of qualifications to the personnel data after successful completion of tests or courses A Learning Management System display and mediate content and test track learning progress A Learning Authoring Environment create and structure learning content and tests A Content Management System  EP5.0 storage and administration of learning content Emphasize the fact that the SAP Learning Solution offers a complete solution around learning, including: An LMS An LCMS An Authoring Environment It can work with third party content creation tools It supports SCORM Standards (Version 1.1 and higher) Unparalleled integration capabilities It runs on the Enterprise Portal

DEMO

The Employee/Learner View Messages and Notes Area Courses can be easily set as mandatory for the learner based on various criteria Display of missing qualifications for the current job and proposals for appropriate courses Overview of current, blended learning activities Display of Web-based Courses Display of Web-based courses in a separate window Personalized learning path or table of contents Course Catalog and Learner Account Course Catalog for drill-down and powerful search engine Leaner account with full learning history, qualifications information and the preferred learning strategy This slide is a brief overview of the Learning Portal which lists several of the activities learners can carry out in their portal. I will be showing the learner portal in the demo but wanted to include the slide here so you would have a take-away after the presentation.

Learning Network Explorer Content Author View Learning Network Explorer Workspace Dialog Area Message Area

Training Administrator View Dynamic Training Menu Builds up the course catalog Processes training topics Processes courses / curricula Processes tests Creates the required information (such as prices, target group, prerequisites, required and imparted qualifications, course schedule, link to content) Schedules dates for training Distributes courses to selected jobs, departments or individuals Accesses appraisals Activates workflow for specific courses Enables collaboration The general and personalized training offering that appears in the Learning Portal is maintained in the back-end system (also access via WebGUI) by the training administrator. The offering is blended, that is, classroom training courses and e-learning courses can both be offered. The SAP Learning Solution uses existing objects from Training and Event Management that are used to administer classroom training courses. The SAP Learning Solution offers enhanced functionality; training administrators can now also create e-learning and curricula. New objects and infotypes have been developed for this purpose in the SAP Learning Solution. The slide shows some of the tasks that training administrators carry out in their day-to-day work.

Manager View Amount of participations and cancellations Comparison of bookings per year Quota of participations and cancellations Comparison of training costs per year Education per organizational assignment Training fees per organizational assignment Training per target group Training costs per target group Test results My cost center: actual training costs My cost center: training costs per year My cost center: quarterly training costs

Wrap Up

Value of Enterprise Learning within ERP Overall goal - drive business performance and improve business impact as a consequence. How - business processes must be integrated with learning processes and results measured against the organization’s goals. What solutions support these best practices? mySAP ERP HCM mySAP ERP Financials mySAP ERP Operations SAP Enterprise Portal SAP Business Intelligence The Value Automatic update of skill/qualification catalogs (HCM) Route approval to managers through reporting hierarchy (Workflow) Bulk enrollments via organizational structures (HCM) Track training room materials e.g. course manuals (MM) Cost center allocation of training costs (CO) Company branding/culture (Portal) Analyze and measure (BI)

Roadmap Strategy Planned areas of development beyond mySAP ERP 2005: Enhanced manager role People centric user interface for training administrator People centric user interface for learner Enhanced curricula capabilities SCORM 2004 Planned areas of development for mySAP ERP 2005 Enhanced integration of external service and content/test providers (via web services) Using Adobe Forms for easy creation of correspondence Enable sequencing and updates of WBTs and exclusive use of courses within curriculums

Conclusion and Summary Enterprise Learning: It’s for the Business Employees, processes, and information are seamlessly connected Talent, experience, innovation, and collaboration is aligned to goals and strategies Technology is leveraged to provide the platform to build relationships Business value is generated and proven

Enterprise Learning For Further Information: http://service.sap.com/learningsolution http://www.sap.com/solutions/business-suite/erp/hcm/index.aspx

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