Die Präsentation wird geladen. Bitte warten

Die Präsentation wird geladen. Bitte warten

Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, 2006-03-03 Regional Support in the context.

Ähnliche Präsentationen


Präsentation zum Thema: "Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, 2006-03-03 Regional Support in the context."—  Präsentation transkript:

1 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, Regional Support in the context of LCG/EGEE Helmut Dres on behalf of GGUS

2 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, History Global Grid User Support – GGUS - starts building a prototype support system for LCG after decision of the GDB in 2003 Plan of covering 24x7 by 3 teams in different time zones GGUS as single point of contact Strictly hierarchical structure in LCG (tier model)

3 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, New support model with EGEE Transition to EGEE means migration to a different model: federative approach - 11 ROCs instead of one GOC Different approach in user support needed also Decision within EGEE end of 2004: GGUS application is the central integration platform for support requests EGEE-recommendation: All VOs are supposed to provide first level support (its the only model that scales)

4 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, … … Central Application (GGUS) Deployment Support RC 1RC X Middleware Support Network Support Operations Support TPM BIOMEDESR Castor VOMS … DATA Mgmt Workload Mgmt … ROC 1 ROC 11 ROC… RC 1RC X… VO Support ALICE RC 1RC X… Interface Webportal The support model in EGEE

5 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, Advantage of a central integration platform Single point of information and documentation for users and supporters Central workflow and escalation management Central ticket data management Building a central knowledge base (medium-term) Providing a single interface for all support groups Central synchronization with ROC specific helpdesk systems

6 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, Mail to - user- Central Application (GGUS) VO Support Units Middleware Support Units Deployment Support Units Operations Support ROC Support Units Network Support VO-specific First line support TPM: Grid+VO experts - Solves - Classifies - Monitors Automatic Ticket Creation For VO users and VO specific problems

7 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, Central GGUS Application VO Support Units Middleware Support Units Deployment Support Units Operations Support ROC Support Units Network Support - Solves - Classifies - Monitors TPM

8 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, Names/Lists behind VO support (global) ATLAS Guido Negri Dario Barberis automatically notification ALICE Patricia Mendez Federico Carminati Latchezar Betev automatically notification CMS automatically notification LHCb >>> Joel Closier

9 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, Central Application (GGUS) ROC 1 RC 1RC X… Local Helpdesk Problem How to connect to GGUS

10 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, Regional Operations Center (ROC) Regional User Support Application Regional Support ROC DECH DECH Support Portal: https://dech-support.fzk.de

11 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, Current status: Local Helpdesk for DECH-Region in place - connected to the EGEE/LCG Support Infrastructure Regional first line support - biweekly rotation between SCAI, DESY, GSI, FZK Training events for new supporters provided by GGUS Planned: Create regional VO support units Involve VOs in first line support to avoid misclassification VO specific views in support-portals DECH-Support

12 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, Names/Lists behind VO support (GridKa) ATLAS Duckeck Kennedy Koepke ALICE Malzacher Schwarz CMS Kress Duda Quast Rabbertz LHCb Blow Schmelling

13 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, DECH-Support -DECH- ? FhGCSCS DESY GSIGridKA VO-specific Rotating ROC support Classifies Monitors Solves GGUS Rotating ROC support (+ VO experts ?) To be discussed now! GGUS

14 Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, Discussion How can we establish/improve the regional VO-support? How can we obtain VO-members for first line support? - to avoid misclassification - to prevent the expert-lists from getting overwhelmed with stupid questions - to provide appropriate support What is the appropriate ticket management system to use? -use of the central application -use of a VO-specific application


Herunterladen ppt "Forschungszentrum Karlsruhe in der Helmholtz-Gemeinschaft Helmut Dres, Forschungszentrum Karlsruhe, TAB Meeting, 2006-03-03 Regional Support in the context."

Ähnliche Präsentationen


Google-Anzeigen