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© Fraunhofer IAO, IAT University of Stuttgart Mike Freitag, David Kremer, Manuel Hirsch, Martin Zelm (Fraunhofer IAO, Stuttgart; DITF, Denkendorf; INTEROP-Vlab,

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Präsentation zum Thema: "© Fraunhofer IAO, IAT University of Stuttgart Mike Freitag, David Kremer, Manuel Hirsch, Martin Zelm (Fraunhofer IAO, Stuttgart; DITF, Denkendorf; INTEROP-Vlab,"—  Präsentation transkript:

1 © Fraunhofer IAO, IAT University of Stuttgart Mike Freitag, David Kremer, Manuel Hirsch, Martin Zelm (Fraunhofer IAO, Stuttgart; DITF, Denkendorf; INTEROP-Vlab, Brüssel) Enschede, 26th of March 2013, IWEI-Workshop An Approach to standardize a Service Life Cycle Management

2 © Fraunhofer An Approach to standardize a Service Life Cycle Management Introduction Phases Role model Formal semantics Candidates to standardize Summary

3 © Fraunhofer INTRODUCTION - TRENDS IN SERVICES IN MANUFACTURING COMPANIES Servitization Customising of services Bundling of products and services Leadership of services Development of new services

4 © Fraunhofer SERVITIZATION AS A TRANSITION FROM PRODUCTS TO SERVICES Thoben 2001

5 © Fraunhofer PHASES SERVICE LIFE CYCLE MANAGEMENT

6 © Fraunhofer ROLE MODEL SERVICE LIFE CYCLE MANAGEMENT

7 © Fraunhofer ELEMENTS OF A ONTOLOGY - PART I SERVICE LIFE CYCLE MANAGEMENT Abstract Access Rights on enterprise internal level, community/Ecosystem level, and future internet/market level Status of e.g. a Servitization Process Maturity of e. g. a (Product-)Service Actor Customer relations as well as Stakeholders like e. g. Service Providers Intangible and Tangible components

8 © Fraunhofer ELEMENTS OF A ONTOLOGY - PART II SERVICE LIFE CYCLE MANAGEMENT Activity Servitization Process, incl. sub-processes Service Ideation, Engineering, and Operation Asset Methods for Servitization Tools for Servitization (Products-)Services as well as their Intangible and Tangible components

9 © Fraunhofer SUMMARY Servitization as a new trend in the manufacturing industry Service Life Cycle Management for supporting the servitization of a manufacturing industry in order to develop core products with innovative services to create an attractive bundle Development of standards to optimize this servitization in a special branch

10 © Fraunhofer More information under: MSEE – MANUFACTURING SERVICE ECOSYSTEM

11 © Fraunhofer Further Information IAO 2.0 blog.iao.fraunhofer.de wiki.iao.fraunhofer.de Mobil m.iao.fhg.de/menu.php?lang=en Publications https://shop.iao.fraunhofer.de Information Materials https://informationen.iao.fraunhofer.de

12 © Fraunhofer Ansprechpartner für weitere Informationen Fraunhofer IAO Mike Freitag Nobelstraße Stuttgart, Germany Telefon Telefax INTEROP – VLAB Martin Zelm Hempenkamp Hamburg, Germany Telefon+49 … Telefax +49 ….


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