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An Approach to standardize a Service Life Cycle Management

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1 An Approach to standardize a Service Life Cycle Management
Mike Freitag, David Kremer, Manuel Hirsch, Martin Zelm (Fraunhofer IAO, Stuttgart; DITF, Denkendorf; INTEROP-Vlab, Brüssel) Enschede, 26th of March 2013, IWEI-Workshop

2 An Approach to standardize a Service Life Cycle Management
Introduction Phases Role model Formal semantics Candidates to standardize Summary

3 Introduction - Trends in Services in Manufacturing Companies
Servitization Customising of services Bundling of products and services Leadership of services Development of new services Siehe Paper/Artikel, den ich im Juni 2012 in Polen gehalten habe (im Anhang)

4 Servitization as a Transition from Products to Services
Siehe Paper/Artikel, den ich im Juni 2012 in Polen gehalten habe (im Anhang) Thoben 2001

5 Phases Service Life Cycle ManAGEMENT

6 Role Model Service Life Cycle ManAGEMENT

7 ELemENTS of a Ontology - PART I Service Life Cycle ManAGEMENT
Abstract Access Rights on enterprise internal level, community/Ecosystem level, and future internet/market level Status of e.g. a Servitization Process Maturity of e. g. a (Product-)Service Actor Customer relations as well as Stakeholders like e. g. Service Providers Intangible and Tangible components

8 ELemENTS of a Ontology - PART II Service Life Cycle ManAGEMENT
Activity Servitization Process, incl. sub-processes Service Ideation, Engineering, and Operation Asset Methods for Servitization Tools for Servitization (Products-)Services as well as their Intangible and Tangible components

9 Summary Servitization as a new trend in the manufacturing industry
Service Life Cycle Management for supporting the servitization of a manufacturing industry in order to develop core products with innovative services to create an attractive bundle Development of standards to optimize this servitization in a special branch

10 MSEE – Manufacturing Service Ecosystem
More information under:

11 www.iao.fraunhofer.de Further Information
blog.iao.fraunhofer.de wiki.iao.fraunhofer.de Mobil m.iao.fhg.de/menu.php?lang=en Publications https://shop.iao.fraunhofer.de Information Materials https://informationen.iao.fraunhofer.de

12 Ansprechpartner für weitere Informationen
Fraunhofer IAO Mike Freitag Nobelstraße Stuttgart, Germany Telefon Telefax INTEROP – VLAB Martin Zelm Hempenkamp Hamburg, Germany Telefon +49 … Telefax +49 ….


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