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For Internal use only PCDG for CRM Jochen Vatter, Director Enterprise Service Community Global Ecosystem and Partner Group May 2008.

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Präsentation zum Thema: "For Internal use only PCDG for CRM Jochen Vatter, Director Enterprise Service Community Global Ecosystem and Partner Group May 2008."—  Präsentation transkript:

1 For Internal use only PCDG for CRM Jochen Vatter, Director Enterprise Service Community Global Ecosystem and Partner Group May 2008

2 © SAP 2007 / Page 2 09: :15Begrüßung und Vorstellung 09: :00SOA Strategy der SAP 10: :15Beispiel aus der Praxis - heterogene SOA Landschaften 10: :25Pause 10: : 40SOA Strategy der SAP im CRM 11: :00Die Enterprise Services Communit 12:00 – 13:00Mittagspause 13:00 – 15:00Break Out Session: ES für CRM (Sales, Marketing und Service Prozesse) 15:00 – 15:15Kaffeepause 15:15 – 16:30Break Out Session: ES für CRM (Sales, Marketing und Service Prozesse) 16:30 – 16:45Zusammenfassung und die nächsten Schritte 16: :00 Optional: Web Services mit dem CRM Web Service Tool erstellen Agenda PCDG Enterprise Services For CRM

3 For Internal use only PCDG for CRM Jochen Vatter, Director Enterprise Service Community Global Ecosystem and Partner Group May 2008

4 © SAP 2007 / Page 4 Accelerating Pace of Change Makes Ecosystems Vital Winning the Present Flexible execution Predictable performance Compliance Adapting to Accelerating Change Strategic agility Faster business model innovation Flexible networks Business Network IT Ecosystem BPOs ISVs SAP SIs VARs Infrastructure Vendors Customer Challenges Implication The solution is no longer simply products, services, technology, partner complements its also the orchestration of innovation & collective execution through the ecosystem.

5 © SAP 2007 / Page 5 SAP orchestrates an ecosystem of business people, developers, and IT services professionals spanning strategy, process and technology Customer-focused Communities of Innovation Individuals SAP - Sponsored SAP - Engaged Enterprises Industry Value Networks Enterprise Services Community Industry Advisory Councils Technology Business Strategy Business Process Business Process Expert Community SAP Developer Network Standards SAP User Groups

6 © SAP 2007 / Page 6 Individuals SAP - Sponsored SAP - Engaged Enterprises Industry Value Networks Enterprise Services Community Industry Advisory Councils Technology Business Strategy Business Process Business Process Expert Community SAP Developer Network Standards SAP User Groups SAP orchestrates an ecosystem of business people, developers, and IT services professionals spanning strategy, process and technology Customer-focused Communities of Innovation Strategy Business Process Architecture Development Implementation & Operations

7 © SAP 2007 / Page 7 ES COMMUNITY SAP ENTERPRISE SERVICES REPOSITORY Industry Value Networks ASUG/DSAG ISVs, SIs, Tech Partners ENTERPRISE SERVICES PROPOSAL Technology Partners ISVs Customers SAP SIs Community Definition Groups Customers and Partners Enterprise Services Community Creating Building Blocks for Innovation

8 © SAP 2007 / Page 8 What are some examples? Industry-specific topics Patient Administration for the Healthcare Industry – How do hospitals carefully and collectively manage the complex landscape of changing hospitals and legal procedures? Budget Management for the Public Sector Industry – How do governments agencies work together to manage their budgets? PLM for the High Tech Industry – How do high tech companies manager their BOM, order processing management, and the business process for semiconductors? Industry-generic topics Integration of External Warehouse Management – Across all industries, how do external warehouse management systems connect to and work in concert with the SAP system? The Order to Cash Process – One of the most prolific business processes in the SAP product. Technology topics Cross-industry RFID Connectivity – How does the SAP system leverage RFID-enabled packaging?

9 Ecosystem in Action: © SAP 2007 / GEPG Executive Strategy Presentation / Page 9 Healthcare Pioneers Improve System Integration Accelerates adoption of core enterprise services to ensure that applications work better together Allows customers to easily integrate multiple vendor products with SAP solutions, reducing integration costs and time-to-market Empowers hospitals to address the legal challenges that keep them tied to poor-performing legacy systems To streamline application integration, 12 hospitals joined SAP in an ES Community Definition Group (CDG) andin less than six monthsdefined the key service interfaces for several critical business processes. It was a unique experience to collaborate openly with SAP in identifying the core enterprise services for the healthcare industry. The openness and transparency of the program have ensured rapid deployment and efficient use of the services. Dr. Eibo Krahmer CIO, Klinikum Mannheim

10 Ecosystem in Action: © SAP 2007 / GEPG Executive Strategy Presentation / Page 10 Synchronizing SAP ® ERP with Production Systems Achieved near-real-time synchronization of production data and master data Enhanced the use of existing SAP ERP back-end quality management functionality Reduced costs related to maintaining interfaces to quality management systems SAP brought together partners and industry representatives to discuss a manufacturing execution system that enables customers to synchronize data between the SAP ERP ® application and production systemswithout custom-built connectors. We appreciate SAPs Enterprise Services Community program as a welcome, fresh approach. Working together in the manufacturing group has had an immediate positive impact on our services and our customers. Liladhar Bagad Lead Process Integration and SOA Intelligroup

11 © SAP 2007 / Page 11 Collaboration Workspace What is Collaboration Workspace? A tool for ecosystem participation management A private collaboration environment for the companies in SAPs Communities of Innovation A co-innovation project built in SAPs Co-Innovation Lab on JiveSoftwares ClearspaceX platform with Wipro, Intelligroup, Adobe, and Enthiosys What does Collaboration Workspace provide? Self-service participation management for groups, companies and individuals Private, on-the-fly workspaces for groups of customers and partners to collaborate in Well-integrated web 2.0 collaboration tools2.0 collaboration Forums Blogs Wikis A simple way to work privately and publish publicly to SDN and BPX to expand the discussion and review Document repository Online meetings

12 © SAP 2007 / Page 12 Call to Action Joining is as simple as 1, 2, 3! 1. Go to: & click on the Join Now button Watch the overview presentation (Streaming Media) Discuss the details with your colleagues If you have questions, please refer to the ES Community FAQ If questions remain, please us at 2. Download the appropriate membership agreement: If your organization is based in Europe, download the EMEA version Otherwise, download the non-EMEA version 3. Please insert the relevant information into page 6 of the document, print two copies, sign them both, and mail to: Enterprise Services Community SAP AG c/o Jochen Vatter Ecosystem Dietmar-Hopp-Allee Walldorf phone: fax:

13 © SAP 2007 / Page 13 Thank you! Contact ESC: Jochen Vatter Director, Enterprise Service Community SAP AG Dietmar-Hopp-Allee Walldorf, Germany T M E The ES Community two different web applications for members to collaborate on the groups. ES Community Website Collaboration workspace from SAP (ES community Collaboration) Any questions about ES Community Registration can be sent to

14 © SAP 2007 / Page 14 Expectations and Next Steps Expectation Let us know your pain points Think about the Use Cases you would like us to consider Take notes and write your name on the Pictures you are working on Have Fun Next Steps SAP will collect notes and will add the pictures online SAP will add results into Collaboration Workspace from SAP and send these to all participants for validation SAP will publish these results online ESC. SAP will ask the Community to Kick Off a Service Definition Group.

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