John Ellenberger Director Research SAP Labs SAP Research: Public Safety An example of how SAP Leverages their Research Team to innovate in the public sector.

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1 John Ellenberger Director Research SAP Labs SAP Research: Public Safety An example of how SAP Leverages their Research Team to innovate in the public sector Example: Soknos

2 © SAP 2008 / Page 2 SAP Research EMEA & APA Global Network (CECs/SRCs) Pretoria Brisbane Sophia Antipolis Walldorf Karlsruhe Dresden Belfast Darmstadt Campus-based Engineering Centers SAP Lab-based Research Centers Zurich St.Gallen Raanana © SAP 2008 / Standard Presentation / Page 2 Bangalore (New) R&D sites

3 © SAP 2008 / Page 3© SAP 2007 / Standard Presentation / Page 3 SAP Research – Organizational Role Basic research Applied research Industrial research Exertion of influence Innovation Invention Discovery Transfer into SAP products

4 Q. How do we assure that our public safety product meets the needs of the end-user? © SAP 2008 / Page 4 Short Answer: Just like we do all our commercial products. Almost all SAPs products are developed in cooperation with one or more key customers from concept to production. The research group plays a role in identifying and realizing the longer term trends on behalf of the product groups. Lets look at a recent example of one such project in the public safety space: the incident management system called SOKNOS

5 © SAP 2008 / Page 5 from to Pre-planned Dynamic from to Reactive Anticipatory from to Single-agency Collaborative Observe a Changing Approach to Public Safety By talking to customers, collaborators and colleagues we observe a new trend/change in context…

6 © SAP 2008 / Page 6 Formulate a Vision The SoKNOS vision is to enable decision makers to quickly find and integrate information from heterogeneous and distributed environments to visually explore the situation at hand, individually or in collaboration to create new information such as commands or requests but also new geo-spatial objects, plans and documentations In short: … SoKNOS follows the vision of seamlessly integrated, heterogeneous information sources that enable emergency organizations to collaborate in an efficient way. Police Further Organizations THW Fire Fighters Soknos

7 © SAP 2008 / Page 7 Bring Together A Collaborative Team SoKNOS Funded by: Federal Ministry of Education and Research Consortium lead: SAP Research Industry B2M Software AG ESRI Geoinformatik GmbH itelligence AG SAP AGAcademia Fraunhofer Gesellschaft (IGD, IESE) DFKI TU Darmstadt (KOM, TK) TU Dresden (GIS) WWU Münster (IFGI) Rutgers University (CIMIC) End users Fire Department Berlin German Police University Fire Department Cologne Federal Agency for Technical Relief

8 © SAP 2008 / Page 8 Breakdown The Problem Into Areas of Expertise and Assign Them to the Experts The requirements of the next generation of emergency management systems can be grouped in four research areas: Information Creation Visualization & User Interaction Requirements Information Service Integration Information Aggregation & Generalization High Resolution Management

9 Feed the Commercial Pipeline The deliverables from the research group can take a number of forms: Well documented requirements Prototype and Usage Experience Expertise (i.e. personnel) Spinoff Additional projects / research In the case of SOKNOS: A prototype was built and widely demonstrated A consulting deliverable was built using research programmers working under supervision of the product / consulting team A follow-on project was proposed to apply similar technology to different domain For more information http://www.soknos.de/http://www.soknos.de/ © SAP 2008 / Page 9

10 © SAP 2008 / Page 10 Thank you!

11 Extra Slides These slides are not being presented © SAP 2008 / Page 11

12 © SAP 2008 / Page 12© SAP 2007 / Standard Presentation / Page 12 SAP Research Programs Focuses on possibilities to increase efficiency in all phases of software develop- ment at SAP. Centers on seamless integration of data and events in the real world into business software, to provide reliable support for business processes and decisions. New and existing technologies form the foundation for operations based on SAP architecture. Provision of user- centric security solutions for dynamic, collaborative, and adaptive inter- enterprise business scenarios Focuses on modeling, execution, and continuous development of cross-system and intercompany business processes. Evaluates innovative technologies for the intelligent support of teamwork. The goal is to execute complex, knowledge- intensive, cooperative processes more efficiently. Focuses on data management, dealing with data acquisition, storage, access, and analytics in order to enable the real-time enterprise

13 © SAP 2008 / Page 13 Visualization & User Interaction Ease of Use thorough training cannot be assumed Personalization needs of different user groups Collaboration Support exchange views share perspectives Tracking Objects Across Views track objects in parallel spatial, temporal and organizational views Adjustment of Level of Detail reduce cognitive load Requirements Visualization & User Interaction

14 © SAP 2008 / Page 14 Requirements Information Service Integration Information Service Integration Information Integration Ontologies, Semantic Annotations Advanced web service registration Reliability & Security

15 © SAP 2008 / Page 15 Requirements Information Aggregation and Generalization Information Aggregation & Generalization Information Aggregation aggregate information in a single object different sources Information Consistency identify misconceptions and inconsistencies esp. for information from different organizations Information Generalization simplified views for quick overview based on aggregated information

16 © SAP 2008 / Page 16 Requirements Information Creation Information Creation Digitizing Information get analogous data into the system quick & easy Simulation, Interpolation, Risk Analysis reliable simulations & interpolations cross check decisions Create New Information Objects (untrained) user ontologically consistent

17 © SAP 2008 / Page 17 1.Public Security 2.Motivation 3.Requirements 4.Soknos Overview & Soknos Approach 5.Conclusion & Outlook Overview

18 © SAP 2008 / Page 18 The SoKNOS Approach We work along the following research questions: How to improve the usability of the system? (visualization and user interaction) How to get information into the system? (information integration) How to get from the integrated information basis just the information required for a certain task? (information aggregation and generalization) How to facilitate the creation of new information within the system? (information creation).

19 © SAP 2008 / Page 19 Soknos Overview

20 © SAP 2008 / Page 20 Soknos Visualization & User Interaction Plugin (Widget) approach configurable plugins, framed into Soknos portal self-contained units Tracking objects across views simultanuous highlighting of selected objects Personalization select, (re-)arrange, configure individually support organizational differences Modeling the users roles, responsibilities, different perspectives Toolbox homogenous user interaction, adaptation to roles & tasks Local collaboration CSCW support

21 © SAP 2008 / Page 21 Soknos Information Service Integration Web Services ontology-based Web Service Registry F-Logic-based schema matching Consistent information basis Collaboration across SoKNOS systems Cross-organizational information integration

22 © SAP 2008 / Page 22 Soknos Information Aggregation & Generalization Entity aggregation Based on a referential data base Information regarding the same real world entity can be aggregated while keeping the information sources distributed. Visual generalization zooming in/out levels of detail / levels of abstraction

23 © SAP 2008 / Page 23 Soknos Information Creation within the System Semantically annotated information create consistent information interactions with the system (create order, manage units, etc.) lead to new information assign new information objects to categories of ontology use semantic information to reduce misconceptions and for deduced activities Analysis, prediction and simulation results may be used in planning activities Planning support alter plans, re-combine connect plans to actions

24 © SAP 2008 / Page 24 1.Public Security 2.Motivation 3.Requirements 4.Soknos Overview & Soknos Approach 5.Conclusion & Outlook Overview

25 © SAP 2008 / Page 25 Conclusion & Outlook The goal in SoKNOS is to develop an easy to use, highly adaptable working environment where internal and external collaboration is seen as a key factor for successful emergency management an architecture that follows rigorously the paradigm of service orientation SoKNOS requires a precise semantic annotation of each information source reliability and security are important cross cutting concerns, development of flexible adaptation of the user interfaces to the users needs by providing new interaction and visualization techniques collaboration between users with different expertise in both, actual domain knowledge and experience Soknos will significantly improve the work in the control rooms of all kinds of emergency organizations.

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