Christian Weigele, SAP Schweiz Juni, 2013

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1 Christian Weigele, SAP Schweiz Juni, 2013
Prozessabläufe überwachen und auswerten mit Operational Process Intelligence (OPI) Christian Weigele, SAP Schweiz Juni, 2013

2 Agenda Herausforderung und Trends
Übersicht Operational Process Intelligence Übersicht Beispiele Szenario Mehrwert für Sie Weitere Informationen

3 Kritisch oder hohe Priorität Kritisch oder hohe Priorität
Wie wichtig sind Verbesserungen der Geschäftsprozesse in den nächsten 12 Monaten? Kritisch oder hohe Priorität 63% Kritisch oder hohe Priorität 60% IT Executives Business Decision-Makers Data Source: CIO Magazine 2012 State of the CIO Survey, January 2012 and Forrester: Forrsights Business Decision-Makers Survey, Q4 2010 Q: Which of the following IT management initiatives will be a priority for your IT organization

4 Operative Geschäftsprozesse - Herausforderungen
Fehlende Transparenz über den End-to-End- Prozess Fehlendes “Big Picture” Performance Probleme / Versteckte Prozess Engpässe Verarbeiten von Ausnahmen oder unvorhersehbarer Ergebnisse Mangel an Transparenz und fehlende Compliance Fehlende zeitnahe und verwertbare Informationen Operative Entscheidung basieren auf Veralteten Informationen Unvollständigen Information Krisenmanagement – immer im reaktiven Modus Management today lacks reliable, end-to-end information concerning business operations, transactions and situational visibility. Getting end-to-end visibility into today's distributed, interconnected applications is difficult. Business operations and activities execute across heterogeneous systems often spanning different locations and owned and managed by different groups. This results in a very fragmented perspective, it's hard to get a "big picture" of what's happening, or not happening, in the runtime environment. Businesses need E2E process visibility to ensure operations are running smoothly, Critical business transactions must process quickly and efficiently and meet service-level agreements (SLAs) for the operational health of the company. Lack of real-time intelligence into the business operations and activities across systems and organizational silos Governance is a challenge without an end-to-end view of business processes no direct link between KPIs and end-to-end processes Difficulty in proactively addressing process problems in a timely fashion Example: When a customer complains about delays in service, employees scramble trying to hunt down the status of the customer request. The lack of end-to-end process visibility makes this task extremely difficult and time-consuming, causing further frustration for the customer

5 Market Trends für “Intelligent Business Processes”
“My” Business Direktes konsumieren von Daten durch die Fachabteilung in klarem Prozesskontext, mit Geschäftsthemen; offen; an jedem Ort und zu jeder Zeit, ... “Big” Processes Geschäftsrelevanz (Wert); Grösse; (Auswahl); Real-time (Geschwindigkeit); Intelligenz im Prozess (Sichtbarkeit und Transparenz), “Poly”-Analytics* Native (im Hauptspeicher) Funktionen der Plattform für die Unterstützung der Entwicklung von high-Performance «Process Intelligence», Zusammenführen von BPM und BI": Prognosen, Simulationen, Trends, Regeln, … semantische Ketten der Entscheidungsfindung. *GARTNER, Jim Sinur, 2011, “Intelligent Business Operations”

6 Übersicht OPI

7 Today’s environment brings a high level of complexity How do you keep tabs on your mission critical processes? How do you track performance of key business (operations) processes? How do you find out when things go wrong? Sales Operations Business Partner Finance Are you able to identify trends, forecast events, and adapt quickly? Can you detect and respond rapidly to threats and opportunities? Key Point - In today’s rapidly changing global economy, a critical issue facing every organization is the freshness of their business data. Knowing about your business sooner, rather than later, provides a competitive edge and enables you to better manage through unexpected situations Business need to react more quickly and more appropriately to individual events, complex combinations of events, and changes to the business environment to make faster and better decisions. Why – Competitive advantage. IDC states …. that over the past decade, enterprises worldwide have spent more than $1 trillion building and managing systems to automate core business processes. They have spent close to that amount outsourcing processes as well as building extensive value chains. The result of these developments is added complexity. No single process, application, system, or company controls all of the activities that support key business processes. …. On top of complexity where no one really has full visibility into or control of a process, systems built over this time period have been based on the core assumption that the only problems an application might encounter are slow response times or a system outage. Passively waiting until a service-level agreement (SLA) is missed or customers complain via word of mouth or a call to a call center is a very expensive way to address a problem and is a drain on profitability. Over the past few years, enterprises have begun investing in software that creates real-time intelligence regarding their operations. Whether they called these initiatives intelligence, monitoring, or visibility, organizations began to realize they needed to become more situationally aware Situational awareness means knowing what is going on so you can decide what to do. Is your organization operationally responsive? Management today lacks reliable, end-to-end information concerning business operations, transactions and situational awareness. Getting end-to-end visibility into today's distributed, interconnected applications is difficult. Business operations and activities execute across heterogeneous systems often spanning different locations and owned and managed by different groups. This results in a very fragmented perspective, it's hard to get a "big picture" of what's happening, or not happening, in the runtime environment. Businesses need E2E process visibility to ensure operations are running smoothly, Critical business transactions must process quickly and efficiently and meet service-level agreements (SLAs) for the operational health of the company. As SAP customers increasingly will adopt the SAP Process Orchestration solution, the need for fully--‐fledged visibility in business processes, whether embedded in the Business Suite applications, enhanced with Process Orchestration will grow exponentially to manage the (unavoidable) complexity of the underlying heterogeneous process architectures.

8 Intelligent business operations Infusing intelligence into end-to-end processes
Gain competitive advantage Quickly adapt to changing business dynamics Turn big “process” data into actionable information Leverage process-aware analytics Lead the transformation of your business Be proactive instead of crisis management Accelerate and optimize operational decisions making Business managers and knowledge workers today face a key challenge: They are being asked to make faster and better decisions and to "do more with less" in an ever-changing business context, but cannot do so without improved visibility into their operations and environments. To meet this challenge, leading organizations are seeking to make their business operations more intelligent by integrating analytics into their processes and the applications that enable them. Gartner has identified this trend as a new usage scenario for a business process management suite (BPMS) — a scenario that Gartner calls "intelligent business operations" To meet the needs for IBO, a BPMS must be enhanced with new capabilities. Accordingly, Gartner has evolved its definition of the business process management (BPM) market to reflect the IBO usage scenario and to introduce the next generation of BPMSs, which we identify as intelligent business process management suites (iBPMSs). It is no longer enough to cut costs, you must use processes to generate revenue or innovation. With business operating today globally and at a 7x24 pace, it is all too easy to miss opportunities and to fail to know when to take action to reduce costs. Realizing the full potential of a business requires being able to act when relevant information mandates it – and being sure that that information will present itself. Thus, the pressure to remain competitive and grow the business in challenging times translates into a mandate to explore investing in technology that can support Operational Intelligence. Ventana Research “ Optimize Processes and Reduce Costs with Operational Intelligence” 2012 “By 2016, 70% of the most profitable companies will manage their processes using real-time predictive analytics or extreme collaboration.” Gartner Predicts 2013

9 SAP Operational Process Intelligence powered by SAP HANA Understand the impact of operational business events as they unfold Action 2 Action 1 Action 3 100101 011010 Gain a complete view Capture process events from a variety of data sources across your business network in real-time Find out what’s important Analyze current process data in context of past and future events Act with confidence Make informed and timely decisions Act on early notification of emerging opportunities or threats Empower the business Provide business context to your process Access a personalized view of your process and the associated performance

10 SAP Operational Process Intelligence on HANA Across structured and unstructured data, SAP and Non-SAP, Cloud and on-Premise Workspace State-of-the-art User Interface Desktop and mobile Open for SAP dashboard technology & extensions on SAP HANA Operational Data Built-in processes (transactional, via Process Observer) SAP Business Workflow SAP NetWeaver BPM SAP NetWeaver PI for 3rd party applications and Integration Visibility across A2A & B2B Complex Event Patterns via Sybase ESP (Event Streams)

11 Capability Map, SAP Operational Process Intelligence
Process Visibility Decision Support Continuity Support space.me {process & context of me} Business Instance Observation Manage Decisions & Actions Progress Phases Milestones Measures & Indicators Data Exploration (incl. SAP Charting tools) Business Rules Collaborative Actions Analyze Decisions Business KPIs Checklists & Practices Tasks & Action Items Manage Performance Weak Spots Business Impact Simulations Trends Mining (process & rules) Predictions Data Foundation People-Process Intersection Operational Data FUTURE DIRECTION This is the current state of planning and may be changed by SAP at any time.

12 Intelligent Process Orchestration Suite
Intelligentes Business Process Management Mobilität spielt eine entscheidende Rolle bei Echtzeitenscheidungen Process Visibility Complex Event Processing Process Intelligence Sybase ESP Observe, Orient Decide Act Intelligent Process Orchestration Suite Continuous Data Stream SAP Operational Process Intelligence Observe, Orient SAP NetWeaver Process Orchestration Decision Support Business Rules Analytics & Statistics Optimization Decide Process Flexibility Process Orchestration Service Orchestration Connectivity Act

13 SAP Operational Process Intelligence powered by SAP HANA Offenheit für weitere interaktive «Data Exploration» Visualisieren, aufdecken und verteilen… SAP StreamWork’s Visualization/ Exploration In addition to the out-of-the-box patterns that are shipped with SAP Operational Process Intelligence, data exploration with SAP charting tools as, e.g., SAP Visual Intelligence (VI) is possible as well. For this purpose, you can easily connect to the data foundation’s information models in SAP HANA and start using the SAP tools to build your own dashboards and charts for further interactive data exploration. Please note additional licensing applies and they may be licensing usage restrictions depending on the HANA edition. SAP Visual Intelligence SAP Predictive Analysis

14 Beispiel für Operational Process Intelligence Retail – Verkaufstellen Sortiment-Management

15 Schlechte Datenqualität der Artikel Inneffizienter Prozess
Beispiel: “RETAIL” Zentral – Regional – Verkaufsstelle Zentrales Sortiment für lokale Unternehmer Wie sollte das mit riesigem Angebot aussehen? ?Ich muss bei der Planung der Auffüllung ... Outlet Store Besitzer Schlechte Datenqualität der Artikel Filiale Bern Outlet Store Besitzer Buyers often struggle to determine how much they should procure to ensure an optimal inventory in the sales outlets. The process today to determine the demand is often characterized by ing spreadsheets back and forth which have to be manually consolidated. On this slide we present Ketchup as an example, but in fact Buyers have to replenish inventory for 1000s of products while keeping in mind the varying demands due to seasonal variations and promotional activities. Lets see, how SAP NetWeaver BPM can help realize a collaborative procurement planning process that streamlines the collaboration between headquarters and sales outlets Ich muss über den Preis und das Sortiment konkurrenzieren! Zentrale Zürich Sourcing: Optimieren mit unserer Einkaufs-kompetenz! Outlet Store Besitzer Inneffizienter Prozess

16 Beispiel: “Meine Bedarfe”
Verkaufstellen Manager Überwacht seine Bedarfsanforderungen Prüft Verspätungen oder ausbleibende Artikel, analysiert die Situation und leitet massnahmen ein.

17 Beispiel: “Phasen, Meilensteine, Prozess Performance”
Sortimentmanager Überwacht alle Anforderungen über Phasen, Meilensteine oder Endzeitpunkte. Analysiert alle Instanzen auf Verspätungen und sonstige Risiken. Leitet Massnahmen ein. Misst Prozessperformance über eigene Messpunkte, Indikatoren und Trendvorschauen.

18 Offenheit (Data Exploration mit SAP Dashboards)
Zusätzlich zu den out-of-the-box Auswertungen, die sie mit SAP OPInt direkt erhalten und nutzen können, steht die Data Exploration mit SAP Dashboards (z.b. SAP Visual Intelligence) zur Verfügung. Zu diesem Zweck können Sie einfach eine Verbindung zur Data Foundation der HANA Informationsmodelle machen und für den Aufbau Ihres eigenen Dashboards und Charts für weitere interaktive Daten Exploration starten. SAP Operational Process Intelligence: Data Exploration (Explore Pattern) über SAP StreamWork SAP Visual Intelligence Dashboards on top of SAP Operational Process Intelligence data

19 Weiteres Beispiel: Order to Cash

20 Wie erstelle ich ein SAP Operational Process Intelligence Szenario
Die Konfiguration eines operativen Business Szenario für SAP OPInt setzt voraus, dass die Definition des Start- und des Endpunkts definiert ist. Danach erfolgt die Festlegung der Einheit und die erste Replikation der Ereignisse mit Daten vom Provider System, mit einem konfigurierbaren Zeitplan für das entsprechende ziehen der Daten und Ereignisse. Abhängig von der Verfügbarkeit des Szenarios, legt ein Phasenmodell den Zugriff auf die entsprechenden Schritte des zu definierenden Ablaufes fest. Aus. Dies erfolgt für den logischen Start und das Ende von Phasen (Meilensteine), gebildete Massnahmen und Indikatoren (z.B. Dauer und Anzahl) auch auf Instanzen Ebene.

21 Von der Erkenntnis zur direkten Ausführung oder Behebung Geplante Innovation
Aufgaben, Aktionen, to-do’s im SAP HANA Bringt Task Management, Business Rules, einfache Workflows auf die HANA Plattform Gebaut als native HANA Erweiterungen, welche vollständig HANA Speicher Funktionen nutzen kann und sich nahtlos in den HANA Lifecycle und das Programmiermodell einfügt. Nutzung durch jede HANA Anwendung Nativ verwendet in SAP Operative Process Intelligence FUTURE DIRECTION This is the current state of planning and may be changed by SAP at any time.

22 Vorteile für Sie

23 SAP Operational Process Intelligence powered by SAP HANA Vorteile
Mehr Transparenz für End-to-end Prozesse Holen Sie sich das “big picture” Verwaltung der ständig wachsenden Anzahl von Prozessdaten Beobachtung und Kontrolle der kritischen Geschäftsprozesse Unterstützung der Entscheidungsfindung Rechtzeitig verwertbare Informationen Ermöglicht operative Entscheidungen innerhalb strategischer Ziele Entscheidungen welchen Sie trauen können Bessere Geschäftsergebnisse Effektivitässteigerung der Betriebsabläufe Operationelle Risiken minimieren oder ausschalten Management today lacks reliable, end-to-end information concerning business operations, transactions and situational visibility. Getting end-to-end visibility into today's distributed, interconnected applications is difficult. Business operations and activities execute across heterogeneous systems often spanning different locations and owned and managed by different groups. This results in a very fragmented perspective, it's hard to get a "big picture" of what's happening, or not happening, in the runtime environment. Businesses need E2E process visibility to ensure operations are running smoothly, Critical business transactions must process quickly and efficiently and meet service-level agreements (SLAs) for the operational health of the company. Lack of real-time intelligence into the business operations and activities across systems and organizational silos Governance is a challenge without an end-to-end view of business processes no direct link between KPIs and end-to-end processes Difficulty in proactively addressing process problems in a timely fashion Example: When a customer complains about delays in service, employees scramble trying to hunt down the status of the customer request. The lack of end-to-end process visibility makes this task extremely difficult and time-consuming, causing further frustration for the customer

24 Key Take-Aways SAP Operational Process Intelligence ist eine neue Software für besseres Entscheiden, powered by HANA. Die Lösung ist in der Lage, operative Datenzustände von verschiedenen Data Providern entgegenzunehmen und ermöglicht somit hohe Prozesstransparenz und trägt zu einer besseren operativen Entscheidungsunterstützung bei. Zukünftige Releases bieten: Unterstützung von unstrukturierten und nicht SAP eigenen Prozessdaten und Events. Weitere Funktionen für bessere Entscheidungsfindung Task Management (Insight-to-Action) Weak-Spot und Business Impact Analysis Simulation und Prognose

25 Weitere Informationen zu Operational Process Intelligence

26 Sie möchten mehr erfahren
Sie möchten mehr erfahren? – Wir helfen gerne weiter SAP Operational Process Intelligence by SAP HANA Allgemien Übersicht auf sap.com: memory-computing- platform/hana/applications/sap-operational- process-intelligence/index.epx Detaillierte Informationen, Lösungsvideos, Kontakte von Experten auf SCN: Testtool auf saphana.com:

27 Besten Dank Kontaktinformation: Christian Weigele Business Development
SAP Schweiz

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